Senior Training Lead, Data and Analytics

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

• Generate and execute strategic training plans that support behavior change and product adoption, partnering with Analytics leadership and product development teams. 
• Provide thought leadership to our internal teams and stakeholders on innovative tactics in training and enablement strategies.
• Design and build innovative ILT/VILT and eLearning training programs, including but not limited to – mastery/certification offerings, course roadmaps, learning paths and new onboarding curriculum using existing LMS/LXP.
• Identify gaps in knowledge and processes and work with all levels of leadership and stakeholders to ensure rapid deployment of the content needed to address those gaps.
• Facilitate a variety of existing and newly developed training sessions, including Train the Trainer programs.

Qualifications

To be successful in this role you have:

• A minimum of 5+ years’ experience in instructional design, training and/or enablement with a demonstrated track record of successfully executing advanced programs
• Proactively engaged business leaders, product managers, stakeholders, and SMEs to identify, prioritize, develop, and execute successful enablement plans, content, and programs.
• The ability to maintain a high level of productivity in a fast-paced team environment while managing multiple competing priorities.
• Quickly developed business acumen and understanding of what motivates both internal stakeholders and customer facing personas.

Bonus if you have:

• Worked with data and analytics teams before. 
• Collaborated with other learning and development, enablement, training, or instructional designers within a large organization.
• Knowledge of tools such as Camtasia, SnagIt, Photoshop, Vyond or other graphics/video development platforms. 

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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