Manager, Marketing In House

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Put the World on Vacation

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

Primary responsibilities include direct management of marketing team, maintaining an acceptable conversion rate of resort occupancy, maintaining an excellent owner experience, and coordination with Resort, Sales, In-House sales, and Corporate/Regional In-House Marketing

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct supervision of Concierge staff: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution).
• Resolve issues pertaining to tour statuses, bookings, coding etc.
• Order and maintain departmental supplies (collateral material, uniforms, etc.)
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five-year owner arrival report.
• Prepare daily and weekly status reports to include, but not limited to, show factors and Penetration rates to be submitted in a timely manner for corporate deadlines.
• Compile data on each Marketing Coordinator's performance.
• Prepare additional reports deemed necessary by upper management.
• Coordinate with In-House and Front-Line sales management with regard to tour seats available and potential tour flow.
• Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).
• Submit employee payroll in timely manner.
• Perform other related functions not listed.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS: (minimum requirements necessary for this position):

• Bachelor's degree/coursework in Business Administration or equivalent experience, and a minimum of 2 years management experience in marketing.
• At least 2-3 years Wyndham Marketing experience preferred.

SKILLS AND ABILITIES: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Excellent verbal and written communication skills; must always maintain a high level of professionalism.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners).
• Ability to efficiently multi-task.
• Ability to negotiate effectively.
• Working knowledge of marketing databases
• Ability to recruit, train and develop employees.
• Ability to lead by example.
• Detail oriented and accurate.
• Ability to carry out responsibilities in accordance with the organization's policies and applicable laws.
• Demonstrated problem solving ability.

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and