GTM Operations, Senior Manager, North America Enterprise Sales | Afterpay & Cash App Pay

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Afterpay is looking for a Senior Manager, GTM Operations to join our growing Enterprise & Mid-Market Sales organization. This person will work across Sales, Marketing, and Account Management teams to identify the greatest opportunities to improve launch experience (both internal and external) and drive results. The key focus will be on driving alignment between cross-functional teams, commercial terms, and expectations of our merchant partners.

Key Responsibilities

• GTM strategy
  • Quarterback key merchant launches, identify opportunities for improvement and develop scalable practices to ensure smooth launches across the merchant base 
  • Act as the connective fiber between the sales organization and the post-live teams to ensure merchant success for first 90 days post launch 
  • Partner with Sales to set and clearly articulate KPIs in partnership with sales and marketing leadership, F&S. Ensure execution teams are briefed and adequately prepared to support the launch.
  • Work with post-sale teams to develop a partnership approach that delivers robust value for the business
  • Drive operational rigor across merchant launches, modeling a high functioning and collaborative culture  
• Operational Frameworks
  • Develop playbooks of merchant launch best practices (internal and external) and work across supporting functions to operationalize internal and external processes.
  • Analyze and report out the key performance indicators and accompanying analyses and recommendations of the GTM Ops teams.
  • Analyze data and produce meaningful insights and recommended tactics to increase the success of the business strategy. 
  • Develop a feedback loop with cross functional partners such that processes and playbooks remain dynamic
• Trusted Partner
  • Develop strong cross-functional relationships with Sales, Marketing, Product, F&S, and Legal
  • Act as the ‘subject matter expert’ on all assigned accounts and GTM Operational processes
  • Operate with an outcome-driven, anticipatory mindset 

Qualifications

• 7+ years of experience in leadership roles spanning strategy, planning, and execution in a customer facing organization such as sales, marketing, customer success, management consulting
• Superb communication and engagement abilities
• Strong bias for action, an intrinsic ability to deal with ambiguity, and natural perseverance.
• Ability to inspire change and action, driving complex cross-functional programs in highly matrixed organization.
• Ability to lead and influence external client relationships from signed through launch, and represent Afterpay with senior-level stakeholders
• Strong organizational/project management skills with the ability to handle multiple projects simultaneously in a fast-paced environment with tight deadlines

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 - USD $225,000
Zone B: USD $171,200 - USD $209,200
Zone C: USD $162,000 - USD $198,000
Zone D: USD $152,700 - USD $186,70