Network Engineer - IT Solutions

TITLE

Network Engineer

JOB SUMMARY 

The Network Engineer is responsible for ensuring the stability and integrity of in-house voice, data, video, and wireless network services. In this role they will implement and support local area network (LAN) and wide area network (WAN) solutions across the university. The Network Engineer will also participate in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. As a member of the IT Solutions (ITS) team, the Network Engineer is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to:      Manager, Network & Unified Communication

Supervises:     No supervisory responsibilities  

ESSENTIAL DUTIES - May include, but not limited to the following:

Network Support (90%)

• Installs and supports LAN, WAN, and wireless network solutions, including servers, firewalls, routers, WAPs, switches, UPSs, and other hardware.

• Supports, monitors, and resolves issues with network infrastructure to ensure smooth and reliable network operation to enable functional areas to achieve their strategic and operational objectives.

• Performs network hardware and software upgrades.

• Assists in managing network asset inventory, related documentation, and technical specifications information.

• Implements and maintains policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

• Maintains documentation as it relates to network configuration, network mapping, processes, and service records.

• Provides high quality and timely network support, including responding to incident/ problem tickets and troubleshooting errors and issues with network infrastructure.

ADDITIONAL DUTIES

Participation & Support (10%)

• Maintains awareness of current practices and future trends in networking technology, network security and best practices.

• Represents the IT Solutions and participate in the campus community by serving on working groups, project teams, and university committees.

• Performs other duties as requested.

EDUCATION 

Associate degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

If the candidate cannot present evidence of previously obtained either Cisco CCNA route/switch certification or Juniper JNCIS-ENT, they will be required to provide it within six months of obtaining the position. Other training towards network certifications is strongly desired. 

EXPERIENCE

Three years of relevant experience supporting Information technology. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures. The employee may be required to work on-call, evenings, and/or weekends. 

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.

• Proven analytical and problem-solving abilities, including ability to anticipate, ident