Senior Remote Services Specialist

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

Senior Remote Services Specialist

About the role:
As a RhythmCARETM Senior Remote Services Specialist you will provide global industry-leading technical support to Boston Scientific field personnel, clinicians, patients, and other internal customers on our service technology products. Our mission is to deliver innovative solutions, technical insights and extraordinary patient care. This team is responsible for: providing global industry-leading technical and clinical support to Boston Scientific field personnel, clinicians, patients, and other internal customers. The RhythmCARETM Remote Services Team provides service to our customers by delivering real-time, on-demand clinical support via LATITUDE Consult and Heart Connect​, assisting in troubleshooting, problem-solving and assessment of product operation. 

 

This role is REMOTE.

The current opening is for coverage 10am – 7pm Central Time.

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Utilize extensive product knowledge, advanced troubleshooting skills, and thorough understanding of clinical applications to analyze and assess product operation and make recommendations for optimal product management.
• Educate, support, and train customers through phone consultation, training programs, written correspondence, and general field assistance.
• Document and evaluate customer inquiries, comments, and concerns.
• Achieve and maintain proficiency in market-released and future products. 
• Achieve and maintain a working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff, and mentor new employees.
• May perform additional individual contributor tasks.

 
What we’re looking for in you:
Minimum Qualifications/Requirements

• Prior experience as a Boston Scientific Sales Representative or Field Clinical Representative/Specialist (FCR/FCS)
• Bachelor’s degree or a minimum of 5 years of direct experience
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients
• Strong communication (written and verbal) skills.

Requisition ID: 594681

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to a