Energy Assistant

 

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

 

 

Energy Assistant – Part time

 

Worcester based with a balance of home and office working

 

£16,621 - £17,496 per year

 

26 hours per week

 

We have a great opportunity for an Energy Assistant to join our Energy team based in Worcester. The Energy Team sits in the Property Services Department and manage the Group utilities, voids, meters, contracts and queries as well as the energy efficiency of the Group’s portfolio. In this role you will be supporting the delivery of Social Housing Decarbonisation and Retrofit works attending the office on occasion.

 

The role of Energy Assistant will include:

• Supporting Senior Energy Officers with reporting, including gathering SHDF milestone evidence, answering queries in the Energy in box, providing contact, asbestos and alert details
• Provide statistical information as required to assist managers in target setting, performance monitoring and implementation of improvements
• Maintain effective filing systems, computer records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

 

Skills and experiences:

• NVQ2 in Business Administration, Customer Service or similar
• Recent experience of undertaking a similar role
• Some experience of working in a customer service environment
• Some experience of working to deadlines and prioritising workloads 
• Working knowledge of working with utilities data
• Excellent communication, interpersonal and customer care skills
• Basic experience of using energy auditing software
• Working knowledge of Microsoft Word, Microsoft Excel and general internet communications

 

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £16,621 per annum (rising to £17,496 per annum after 12 months, subject to satisfactory performance)

 

The full time equivalent salary for this role is £22,375 based on 35 hours per week rising to £23,553 after 12 months service and subject to satisfactory performance

 

To view the job profile please click here

 

Closing Date: 11 March 2024

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

 

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
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