Patient Care Specialist II - Ambulatory

Patient Care Specialist II- Ambulatory 

Pinnacle’s Voice: A Tale of Transformation & Recovery 

“I found myself like a lot of people in a position I never thought I would be in. I needed help bad… It all started with a call… one of the easiest and hardest things I’ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.” 

-Patient, Pinnacle Treatment Centers 

Position Overview: As a Patient Care Specialist– II of Ambulatory Services (PCS-II AMB), you are an n active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment. In addition to foundational patient care responsibilities, PCS-II teammates consistently model best practices and support PCS-I teammates through peer-based skill instruction, guidance, and encouragement. 

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth. 

1. Variable Pay Structure:Competitive compensation based on experience, education, and licensure. 
2. Defined Career Pathing:Clear advancement opportunities through our Residential Aide Tier Program. 
3. STAR LRP Eligibility:90% of our facilities are eligible for the Student Loan Repayment Program. 
4. Continuing Education:Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates. 
5. Paid Time Off:Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance. 
6. Diversity, Equity, and Inclusion Initiatives:Be part of a workforce that reflects the diversity of our patient population. 
7. Schedule Flexibility:We offer flexibility to accommodate different schedules and preferences. 
8. Merit-Based Increases:Opportunities for merit-based salary increases to recognize your contributions and growth. 

Qualifications:  

• High school diploma or equivalent.  
• Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word).  
• Minimum of one (1) year of experience in a similar position in a behavioral healthcare setting. 
• Basic knowledge of addiction and recovery process. 
• Valid driver’s license in state of employment.  
• CPR/MANDT certification – training provided locally and updated as required. 
• Ability to travel up to 30% in local area 

Preferred: 

• One and a half years’ (1 ½) experience working in a behavioral healthcare setting.  
• Addiction training certificate as offered by the state in which the facility operates 
• Intermediate knowledge of addiction and the recovery process. 
• Strong computer skills 

Responsibilities: 

• Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism. 
• Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully.  
• Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team. 
• Assistwith the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation.  
• Facilitatepatient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation. 
• Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observingdrug screens, and administering heat treatments 
• Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure.  
• Monitorpatient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed.  
• Maintainreadiness to respond to med