Business Change Manager, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Phoenix, E. Jones Ave. 

Division: Road 
Job Posting Title: Business Change Manager, Road US 
Time Type: Full Time

 

 

Summary

The DSV Road Business Change Manager focuses on overseeing change projects, system and business enhancement implementations while developing, coordinating, and providing necessary training to ensure successful delivery of a project. The Business Change Manager is responsible for managing new changes and system implementations for mid-to large scale projects for DSV Road, with a focus on change management initiatives and facilitation. This position will participate in defining business requirements, defining technical requirements, engage business users in capturing use cases, workflows, requirements, and map current and future state process flows.

 

 

Duties and Responsibilities

• Successfully performs the three phases of a change project; Preparing, Managing and Reinforcing change, with a focus on change management strategies, communication and implementation plans, coaching and training plans, as well as resistance management and corrective action planning, to name a few.
• Serve as the liaison between all functional groups involved in new business startups (IT, Engineering, Operation, etc. for new customer implementations and complex IT projects.
• Perform organizational and change assessments to ready the project team and plan for the expected impact of the proposed changes.
• Ability to manage various size projects utilizing project management tools, processes, and concepts to communicate to various levels of the organization.
• Leverages best practices in the gathering and documentation of business, functional, and non-functional requirements for solutions that may span multiple business areas by partnering with business, IT, and other stakeholders.
• Aids in the creation and evolution of applications, systems and processes toward desired state functionality through deep understanding of current state and future state processes.
• Supports solution design and execution through active collaboration with project, business, IT and support teams, facilitate translation of business requirements into system impacts and participate in impact analysis of proposed system changes.
• Proactively manages changes in project scope or schedule and assess their impact on budgets, business processes or other initiatives.
• Elicits requirements using interviews and workshops, document analysis and business process descriptions, use cases, scenarios, business analysis, tasks and workflows.
• Creates and distributes documentation as needed: Functional requirements, Business Requirements, Use Cases, End-to-End testing documents, Mock-up Diagrams, Data Flow Diagrams, Project Plans, Training Material etc.
• Ensures adequate user acceptance testing (UAT) for new capabilities and solutions.
• Independently prioritizes projects and tasks to deliver value to the business.
• Introduces best practice and process improvement ideas wherever appropriate.
• Adheres to the country guidelines of the location where contract is signed.
• Performs other duties as assigned.

 

Skills & Competencies

• People oriented with key understanding of requirements of changing people and routines.
• Demonstrated ability to manage/prioritize multiple projects and tasks concurrently.
• Knowledge of and experience following industry standard best practices in change management, process mapping and business analysis.
• Experience with executive and cross-functional presentations and communication.
• Strong analytical, technical and problem-solving skills.
• Experience and proven ability to perform process mapping (Value Stream Mapping) of current and future state.
• Keen understanding of Transportation Management Systems (TMS), logistics/brokerage processes and how different 3rd party and internal systems interact (via EDI, API, etc.) to function efficiently.
• Acts as a positive role model to all team members (e.g. punctual, prepared and performs at high standards).
• Displays f