Manager - Site Reliability Engineering

The Gig:

Virgin Voyages is seeking a seasoned Manager, Site Reliability Engineering (SRE) to lead our innovative team responsible for ensuring the reliability, performance, and scalability of our IT systems. This role will be pivotal in maintaining the seamless operation of our systems and applications, supporting our mission to revolutionize the cruise industry.

What You Will Be Up To:

• Leadership: Manage and mentor a team of SREs, fostering a culture of collaboration, continuous improvement, and operational excellence.

• Reliability: Develop and implement strategies to ensure the high availability and reliability of all systems and services.

• Performance: Monitor and optimize system performance to meet business needs and customer expectations.

• Scalability: Design and implement scalable solutions to handle the growing demands of our innovative cruise line operations.

• Incident Management: Lead incident response, root cause analysis, and remediation efforts to minimize downtime and prevent future occurrences.

• Collaboration: Work closely with engineering, product, and operations teams to build reliable and efficient systems.

• Automation: Drive automation efforts to improve system reliability and operational efficiency.

• Monitoring: Implement and maintain comprehensive monitoring, alerting, and logging systems to ensure proactive issue detection and resolution.

• Documentation: Create and maintain detailed documentation of system architecture, processes, and incident reports

SuperPowers Required:

• 5+ years of experience in IT and technology.

• 3+ years of experience in site reliability engineering or a related field.

• Proven track record in managing and scaling reliable systems in a high-growth environment.

• Industry experience in cruise, travel, or hospitality is strongly desired.

• Proficiency in programming languages such as Python, Java, or Go.

• Expertise in cloud platforms (e.g., AWS, Azure, or GCP).

• Experience in workflow management tools (e.g., Airflow, CRON)

• Familiarity with monitoring and logging tools (e.g., ELK stack)

• Solid knowledge of networking, security, and database management.

• Excellent problem-solving skills and a proactive attitude.

• Strong communication skills: technical and functional, written and verbal.

• Effective in working with a cross-functional and geographically dispersed team.

• High sense of integrity, accountability, and dependability.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.