Project Manager, Eurofins Environment Testing, Air Toxics, Folsom, CA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Under general direction, the Project Manager Associate communicates with clients in a professional and timely manner to achieve and maintain a strong customer relationship; proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion; and provides customer voice companywide, escalating issues to management when necessary. This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates. The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below:

Essential Job Duties & Responsibilities:

• Perform all project liaison functions needed for goal achievement between the clients, sales team, laboratory, and the finance team;
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to routinely call on existing and potential clients;
• Independently manage multiple customers and their projects ;
• Project management from A to Z, including contract execution, project setup, project execution, and result achieved evaluation;
• Effectively use customer knowledge and competitive information to position products and determine pricing;
• Respond professionally and timely to client inquiries, handle simple to complicated technical explanations; communicate and escalate issues as needed to appropriate team leader, manager or director; ensure client is kept up-to-date on status;
• Set up and maintain accurate and complete account information, contact  logs and project profiles in the Client Service Module of ATLAS and relay project information to the laboratory in a timely, effective manner; 
• Read the contact log of the Sales group and Project Mangers; take initiative to enact any process improvement measures or address client concerns in a timely manner; follow up with client with appropriate sense of urgency; escalate issues to appropriate management team members as needed;
• Ensure variance tables are complete and project requirement tables are prepared accurately prior to the laboratory initiating work;
• Routinely lead cross team meetings to ensure complete project understanding before project arrives and during project phases as needed;
• Utilize LIMS to manage project accuracy and status;
• Set up media shipment guidelines, and provide or seek out appropriate personnel for technical support to the clients and/or sales staff;
• Challenge current systems to ensure Eurofins Air Toxics is meeting client needs in a cost effective and efficient manner. Provide input and opinion that impact all areas of  the customer service goals established;
• Proactively provide technical information to clients pertaining to equipment, regulatory information, and analytical approaches.
• Generate quotes as needed