Customer Service & Sales Rep

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Primary Duties and Responsibilities

The position is responsible for providing world-class, member-focused premier service in a high-volume, fast-paced call center environment, utilizing PC, internet, and ACD phone technology. Responds to member inquiries and refer to licensed service agents when appropriate. Provides cashiering services to members, including taking insurance payments, sending documents, and other administrative tasks. Completes membership and approved insurance transactions and endorsements and resolves billing questions and concerns. Promotes Auto Club Group products and services following established guidelines. Makes outbound follow-up calls to customers in response to questions or complaints. Responds to inquiries from sales reps, insureds, mortgage companies, and other sources regarding existing policies.

May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met. 

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Hourly rates starting at $18.50/hour plus bonuses and sales incentives 

• Overtime earning potential at time and a half the hourly wage 

• Fully paid training 

• Medical, dental, and vision benefits 

• 401k with employer match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 

• AAA Membership  

• Discounts, perks, rewards, and much more 

Required Qualifications

Education:

• High School diploma or equivalent

• Successful completion of Branded Premier Service Training

• May be required to attain and maintain state membership licenses as appropriate by the department

Experience in /with:

• Providing a high level of customer-focused service

• Competently entering information on various screens using a PC keyboard

• Navigating through a PC Windows environment, including accessing information from multiple applications

• Managing and navigating multiple sources of information and applying them as needed

• Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.

Knowledge and Skills:

• Basic mathematical calculations to accurately perform monetary transactions

• Productively work in a virtual environment with a designated work location free of distractions

• Work and communicate effectively (verbal and written) with others in a virtual work environment

• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service

• Work under pressure in a high-volume, fast-paced customer service environment

Ability to:

• Complete appropriate training relative to all company products and services

• Present complex information in a clear, concise manner

• Maintain accurate records

• Read, comprehend, and communicate clearly and concisely in the work environment and with the public

• Demonstrate effective use of time management

• Demonstrate strong skills in the use of PC applications such as Microsoft Office

• Promote the sale of all company insurance and membership products

• Achieve goals and other performance expectations as defined by management

Preferred Qualifications

• Ability to attain and maintain any Property, Casualty, Life, and Health insurance license for any member state as appropriate in the designated time frame provided by the department.

• Demonstrate basic insurance and product knowledge with a high level of technica