GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Evening Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Transport Services

Shift Details: 12pm to 8:30pm

Overview of Position:

The purpose of this position is to facilitate SRC and Transport operations while maintaining high levels of quality and customer satisfaction.

ESSENTIAL DUTIES
1.    Directs and coordinates activities of SRC and Transport Services personnel within patient care and ancillary support areas of the hospital and report any problems to the appropriate personnel.
2.    Performs routine patient transport, runs errands, and performs related patient support service functions, including dispatch, gas tank exchange, and material distribution as needed.
3.    Provides training and operational orientation for all new staff members.  Assists in ensuring staff compliance with all hospital and departmental proficiency training requirements that include, but are not limited to fire and safety, risk management, universal precaution/infection control, CPR, body mechanics, and oxygen therapy. 
4.    Sorts and loads documents, packages, and material collected from departments and offices, including dietary meals, and distributes to appropriate destinations.  Strictly adheres to timetables and schedules.
5.    Initiates and accurately completes appropriate records, reports, and delivery documents, including safety and equipment checklists and itinerary reports.
6.    Performs preventive maintenance and makes needed repairs on wheelchairs and stretchers.  Maintains accurate records of all maintenance performed.
7.    Maintains a database of equipment inventory and repair records for equipment replacement.
8.    Follows and enforces hospital and departmental policies, particularly: safety, dress, attendance, punctuality, and regulatory compliance.
9.    Responds to requests/complaints in a timely manner and treats customers with courtesy and compassion.
10.    Works effectively with staff to meet constantly changing needs and deliver care that is customer oriented and cost effective.
11.    Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
12.    Maintains and communicates departmental reports and initiatives to improve quality and efficiency.
13.    Cleans and disinfects carts, stretchers, wheelchairs, and other transport related equipment.
14.    Prioritizes, delegates and/or completes multiple, competing tasks and demands.

QUALIFICATIONS
1.    Requires high school diploma or equivalent.
2.    Must read, comprehend, and follow written and verbal instructions. 
3.    Must read and understand English and have basic arithmetic skills.  
4.    Good interpersonal and communication skills.  
5.    Ability to assess situation needs and problem solve.  
6.    Working knowledge of computer software programs (MS Office, Windows OS, etc.).

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Mainta