Business Systems Analyst

Job Summary
Perform support of Access business systems, specifically Total Recall and all associated functions.
Assist in onboarding on new acquisitions, and perform on and off site activities in support of
acquisitions.
Primary Functions:
• Investigate and resolve issues reported through help desk; escalating to Access Subject Matter
Experts or DHS as appropriate.
• Perform User administration for Total Recall and associated functions.
• Test new versions of Total Recall of associated tools.
• Perform training for both team members and clients on Total Recall .
• Teach and enforce business function SOP’s in relationship to Total Recall .
• Continually improve documentation of processes, policies and procedures.
• Review business systems and assist with integration of acquired companies.
• Assist in overall business system conversion, including but not limited to mapping, test
conversion, onsite support and post conversion support through first month invoicing.
• Train user in acquired companies all processes needed to complete their job roles, including
reporting, QC and invoicing.
• Train, develop and strengthen ACE IT team members, sharing knowledge of systems and
business processes.