Receptionist

Overview

The Receptionist serves as the first point of contact for visitors, vendors, and callers, ensuring a professional, safe, and welcoming experience. This role combines high-touch hospitality with safety awareness, partnering closely with the Security team to control facility access, maintain accurate records, and support incident response. The Receptionist promotes a positive ministry image, upholds security standards, and assists with special projects that strengthen the relationship between the Ministry and its staff, guests, and listeners.

 

Don’t miss out on this unique opportunity to integrate your professional talents with your Christian values and contribute meaningfully to our mission of moving people closer to Christ. 

 

In addition, a VALUES FIT is top priority. Do our values align with yours?  Mission, Beliefs & Values. If so, please read on.

 

This role will be an in-office role at our Franklin, TN headquarters.

 

Here’s just some of what you will be doing daily…

 

• Greet and welcome all visitors, vendors, and contractors in a professional, courteous manner; ensure sign-in procedures and security guidelines are followed.
• Create and issue guest, visitor, contractor, and temporary Team Member badges in accordance with Ministry guidelines.
• Coordinate with Security on badge activation.
• Maintain accurate manual and electronic logs for all badges issued and visitors received.
• Upholds Ministry policies for visitor management, including issuing badges and maintaining sign-in/out records.
• Ensure compliance with Purchase Card Industry (PCI) standards and Ministry policies for Team Members, contractors, and visitors while managing facility access at the front desk.
• Answer incoming phone calls promptly and professionally, following front desk call procedures; research and provide information or route calls appropriately.
• Manage incoming packages and other deliveries, including receiving, sorting, notifying recipient(s), and distributing items to appropriate departments and preparing outgoing shipments as needed.
• Maintain basic office supplies for the reception area, requesting replenishment as necessary (visitor badges, sign-in sheets, pens, etc.).
• Coordinate meeting room reservations for front lobby conference spaces, ensuring they are prepared and equipped for guests.
• Provide basic information to visitors and callers regarding ministry programs, directions, and events, using approved scripts or reference materials.
• Assist with internal communication distribution, such as posting approved notices in the reception area or sharing with relevant distribution lists.
• Support hospitality for on-site events by greeting attendees, assisting with check-in, and ensuring refreshments or materials are ready for guest-facing gatherings.
• Ensure reception area readiness by conducting periodic walk-throughs to confirm cleanliness, literature displays, and visual branding meet ministry standards.
• Perform data entry, maintain organized records of visitor activity, and update contact lists as assigned.
• Maintain a neat, organized, and welcoming reception area that reflects ministry values.
• Provide administrative support for special projects, mailings, data entry, and other tasks assigned.
• May occasionally be required to work overtime and off hours on special occasions.

 

We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements, then we want to meet you!

 

• High school diploma or equivalent required.
• Minimum of 1 year of experience in customer service, reception, or other administrative role.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong verbal and written communication skills.
• Demonstrated ability to work independently, exercising sound judgment while meeting established goals.
• Strong self-management abilities to accomplish tasks in a timely manner.
• Basic knowledge of Microsoft Office applications, as well as project management experience, is preferred.
• Commitment to the culture, mission and values of K-LOVE and Air1.
• Strong written and verbal communication skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

 

Why work for Educational Media Foundation, K-LOVE/Air1?

 

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a