People Business Partner (PST/MST preferred)

About Pair Team

Pair Team is on a mission to connect underserved communities to high quality care as a tech-enabled medical group focused on high-risk Medicaid and Duals patients. Their novel whole-person care model - social, clinical, behavioral - is quarterbacked by a multidisciplinary care team across their network of shelters, food pantries, and other community partners leveraging Arc, their proprietary care management platform. Pair Team is one of the largest providers of a high-needs case management benefit in California and on track to build the country's largest clinically-integrated network of community-based organizations. They have demonstrated an ability to engage a hard to reach patient population and address gaps in care, including a 56% reduction in ED visits and a 26% reduction in hospital admissions.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As Pair Team’s People Business Partner, you’ll have the privilege and responsibility of supporting our Care Team employee experience while helping to lay additional foundations with Pair Team's People team. You’ll be a champion of Pair Team culture, values, and strengthening a psychologically safe working environment.  Partnering with the COO, Care Team leaders, and People Team, you’ll advise the organization on best practices so that our employees continue to have fulfilling, engaging experiences working at Pair Team as they improve healthcare access and outcomes for underserved communities. Ultimately, you’ll be nurturing and continuing to build People processes and systems that scale Pair Team’s culture as we rapidly grow.

This is a fully remote position that reports directly to the Senior Manager, People.

What You’ll Do

• Partner with and coach Care Team managers as a support with performance management, retention, engagement and overall team success
• Manage and improve our employee relations and People processes so that Pair Team team members feel supported and valued by the organization
• Assist divisions in organizational design activities to streamline and implement new organization structures, roles, and/or processes that create speed & efficiency and support rapidly shifting business demands
• Assist in the development and implementation of change management strategies to support the evolution of the business and achieve sustainable business results 
• Run thoughtful and strong employee processes with leaders at a variety of levels, such as performance & compensation reviews, talent management, employee engagement, etc. 
• Manage end to end leave of absence processes
• Ensure compliance with all applicable regulations, laws, and rules as a means of best practice
• Have influence on shaping the culture of a fast-growing team

What You’ll Need

• 4+ years as a People/HR BP, preferably with experience at fast-growing health-tech or health-adjacent companies
• Experience working with large, non-exempt employee populations
• Passion and proven success coaching and supporting new managers in a diverse workforce
• Team-player and able to flex as needed to support Care Team support and People Team initiatives
• Passionate about supporting employees to do their best work 
• Strong communicator and able to easily build trust and rapport with stakeholders
• Mission-driven and passionate about helping marginalized communities
• Experience gaining trust and building strong working relationships with diverse team members and organization leaders
• Proven ability to use metrics-driven approaches to solve complex people problems
• Strong program management skills, proven ability to design clear and efficient processes, and a very detail-oriented yet flexible approach to problem solving
• Highly organized and self-motivated to work successfully in a remote environment

Our Values

• Lead with integrity: We keep our comm