Customer Quality Support Representative

Customer Quality Support Representative

Company:

The Boeing Company

Boeing Commercial Airplanes (BCA) is looking for Senior Customer Quality Support Representatives (Level D) to support the Customer Airlines through Total Quality program onsite in Everett, Washington.

 

The selected candidate will serve as the quality customer interface and assist the customer throughout all Boeing models production and delivery on complex accounts, tasks and projects. 

As a Customer Quality Support organization, we are committed to providing our team with equal opportunities for growth in a stable work environment. We are seeking self-motivated individuals who are flexible and dedicated to managing customer accounts while using resources responsibly. The ideal candidate will work both as an individual contributor and as a collaborative team member, bringing their best through creativity, innovation, and diversity. This approach fosters a positive culture grounded in transparency, safety, quality, and respect.

 

Position Responsibilities:

• Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects

• Provide product manufacturing and delivery status

• Facilitate and lead resolution of customer concerns

• Complete administrative tasks that support customer requirements

• Engage and lead stakeholders to ensure a positive customer experience

• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency

• Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS)

• Coordinate and communicate applicable production records with the customer

• Proficiency with Microsoft Office such as Power Point, Excel, and Word and other common business applications

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations

• 3+ years of experience inspecting aircraft/aerospace parts, components, and/or assemblies for conformance with applicable drawings, specifications, quality standards, or manufacturing plans

• Experience in airplane operational and organizational processes in maintenance operations and/or flight operations

• Experience presenting information to leaders and external customers

• Experience working directly with customers to solve complex problems and define requirements

• Willing and able to travel domestically 5% of the time

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience with aircraft production or maintenance

• Experience interacting with any of the following: Airline customers, Aviation industry associations, National aviation authority officials

• Experience creating and implementing project or communication plans, strategies, and tactics

 

Drug Free Workplace:

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

 

Shift:

This role is primarily first shift; however, there may be additional shift requirements to support program objectives.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business consideration