Senior Residency & Sales Counselor

When you work at Carillon, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Carillon is recruiting for a hospitality focused Senior Residency & Sales Counselor to join our team!

The Senior Residency & Sales Counselor is responsible for representing the community to prospective residents and driving occupancy through individual sales performance. This position focuses on lead management, providing personalized tours, and maintaining relationships to support occupancy and sales goals. The Senior Residency and Sales Counselor works collaboratively with the sales team to deliver exceptional customer service, achieve budgeted performance, and promote the community's offerings. This position also serves as the trainer and mentor for less experienced sales staff.

1st Year Expectation: $68,200 (Base determined by experience + Commissions + Bonuses) 

Here are a few of the daily responsibilities of a Marketing Sales Counselor:

• Sales and Lead Management
  • Respond promptly to inquiries to ensure speed to lead.
  • Conducts experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience. Identify when different department heads are needed for tours and ensure schedules are coordinated effectively to meet the prospective resident’s needs.
  • Clearly articulates fee structures in a manner that reflect the benefits of prospective residents’ choices. Explains the physical and financial assessment processes to          prospects and helps coordinate any necessary interviews.
  • Follow up with prospective residents and families regularly to address concerns and provide updates.
  • Maintain accurate records of all interactions in Salesforce.
  • Utilize LCS ExSell training checklist and apply SalesFIRST Sales Standards in the sales process.
   
• Marketing and Outreach Support
  • Identify and participate in marketing events, open houses, and special activities to promote the community.
  • Coordinate and prepare for events, including set-up, guest registration, and providing tours.
  • Distribute marketing materials and provide information to prospective residents and referral sources.
   
• Customer Service
  • Provide personalized, compassionate, and professional support to prospective residents and families during the decision-making process.
  • Collaborate with internal teams to facilitate a smooth move-in experience for new residents.
  • Address and escalate questions or concerns to the Director, Marketing and Sales as needed.
   
• Administrative Duties
  • Prepare reports and track sales metrics as directed by the Director of Marketing & Sales.
  • Mentor and train less experienced sales staff.
  • Perform other duties and responsibilities as assigned.

HOSPITALITY FOCUS 

Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees, and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask, “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

Here are a few of the qualifications we need you to have:

• EXPERIENCE & EDUCATION:
  • Associate’s degree required, Bachelor’s degree preferred.
  • At least 4 years of customer service, sales, or administrative experience required, preferably in senior living, healthcare, or hospitality.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn Salesforce software.
   
• LICENSE/CERTIFICATION OR OTHER SPECIAL REQUIREMENTS:
  • Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed
  • Must possess personal driving record consistent with the requirements of the Driver Selection Policy
  • Doctor’s statement verifying free from communica