Commercial Aftersales Manager

Job Title

Commercial Aftersales Manager

Job Category

Product Support

Job Description

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. This is a field-based (remote) position with primary responsibility supporting the West Coast territory.

What you will do:  

• Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth. 

• Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs. 

• Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership. 

• Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share. 

• Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts. 

• Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results. 

• Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered. 

  

Who you are:  

• A strong communicator who builds trust and fosters collaboration. 

• Highly adaptable with a proactive approach to problem-solving. 

• Results-oriented with a passion for driving growth and achieving goals. 

• Skilled at influencing and motivating others to succeed. 

  

What you will need:  

• Education: Bachelor’s degree or 5-7+ equivalent experience. 

• Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks. 

 

Skills, Experience & Abilities        

• Microsoft Office experience is a must. 

• Salesforce experience and proficiency 

• Automotive and/or Lift truck Dealer experience in Operations is a plus 

• Knowledge of wholesale and retail parts/service operations and lift