Sales Productivity Manager, Onboarding & Ramp

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Braze is a fast-paced, growth-oriented company, and to sustain this peak performance, our go-to-market teams must be highly productive. As GTM Onboarding Manager, you will be a critical part of our go-to-market new hires’ early days at Braze and help set them up for long-term success in their roles.

Key Responsibilities:

Workshop Facilitation & Certifications

• Schedule and lead live onboarding workshops and certifications for new hires, ensuring the delivery aligns with business needs and expectations.
• Administer and grade assignments and certification assessments promptly, ensuring consistent standards and providing high-quality feedback.
• Manage the end-to-end logistics for the onboarding program, including coordination with Subject Matter Experts (SMEs) for specialized content presentations.
• Coordinate and handle multiple global onboarding cohorts across different time zones, ensuring smooth execution and alignment of content delivery.

Content Management & Development

• Maintain and update training materials in both live workshops and within the eLearning platform (Seismic Learning) to ensure accuracy and relevance.
• Redesign or create new onboarding content in collaboration with SMEs, ensuring materials reflect current business processes, tools, and strategies.
• Ensure continuous improvement of content to meet evolving business needs.

Program Management & Stakeholder Engagement

• Actively engage with new hires, monitor their progress, and provide follow-up communications to ensure they remain on track and engaged with the program.
• Provide regular feedback on onboarding program performance to the broader enablement team, identifying opportunities for enhancement and continuous improvement.
• Keep hiring managers updated on new hires’ progress to ensure they can provide additional support during the onboarding journey.

Data-Driven Enablement

• Track onboarding KPIs to measure the effectiveness and impact of the Onboarding Program using both qualitative and quantitative data
• Leverage data insights from new hires’ performance and feedback to optimize onboarding experiences.
• Ensure alignment between the Onboarding Programs and Business Goals, identifying and prioritizing areas for support or improvement.

Collaboration & Cross-Functional Partnership

• Work closely with the Enablement & Productivity team to integrate the latest enablement content into the onboarding program, where appropriate.
• Partner with SMEs and other teams across the organization to ensure alignment between onboarding content and the latest processes, tools, and business strategies.
• Participate in broader team initiatives, such as sales kick-offs or other larger training events, to provide support and deliver relevant content where appropriate.

 

WHO YOU ARE

• 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness, Productivity, or Sales Operations.. 
• Subject matter expertise in sales processes, tools, methodologies, and techniques
• Strong communication, facilitation and influence skills
• Exceptional relationship management skills with senior stakeholders
• Strong collaboration and problem-solving skills
• Confidence when presenting in front of large groups
• Proven track record of producing and hosting enablement events, leading advanced sales training driving adoption of best practices, and measuring the impact