Senior Manager, CFC (Client-Facing Colleagues) Business Product Owner, CRM Business Product Team

Senior Manager, CFC Business Product Owner, CRM Business Product Team

Position Description

The CFC (Client-Facing Colleagues) Business Product Owner is a new role within the CRM Business Product team directly reporting to the CRM CFC Business Product Lead within the Customer Engagement Technology & Innovation organization in the Chief Marketing Office (CMO).

This is a high-visibility role, owning the end-to-end success of our CFC engagement platform supporting pharmaceutical field representatives (CFCs) globally, across all brands representing the needs for Commercial Sales, KAM and Medical user groups. Over the next 5 years Pfizer will be re-platforming our current CRM technology. This role will be to support existing CFC platforms and tools with two Senior Manager positions available under this role.

The role is expected to leverage the product operating model to identify technology enhancement opportunities that enable Pfizer’s business objectives and improve the CFC experience. They will collaborate with a diverse group of stakeholders to understand business needs to evaluate and prioritize opportunities that contribute to the CFC product roadmap. They will partner closely with our effectiveness and digital technology teams and ultimately own the end-to-end success of planning, building, deploying and measuring solutions.

What You Will Achieve

• Forge relationships with key stakeholders to understand business strategy and technology vision.
• Lead a process to quantify business impact of enhancement opportunities to drive enhancement prioritization.
• Contribute to a CFC Engagement roadmap of planned technology enhancements.
• Deeply understand the CFC experience and develop user personas, user stories and user journey maps.
• Participate in agile ceremonies to prioritize the backlog and deliver work.
• Partner closely with UX/Design, delivery and operations teams to drive concepting, planning, building and deployment of new features; owns success and leans in where required.
• Measure and report business impact of technology enhancements.
• Evangelize product philosophies across the team and reinforce ways of working, roles & responsibilities.
• Help communicate and reinforce the product model.
• Track to the budget allocated to the team.
• Maintain knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner to evaluate technology. Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs.
• Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
• Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

Here Is What You Need (Minimum Requirements)

• Minimum 6 years in Product management, product owner, product analyst, product delivery or other related product roles.
• Minimum 6 years of experience in the Life Sciences industry in areas closely related to SFA/CRM tooling, ideally working for/ closely with a top 10 pharma company.
• BA Required; MBA or equivalent
• Understanding of product philosophies, team structure, roles and responsibilities.
• Experienced with agile ways of working and all stages of the product development lifecycle from idea to delivery.
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Excellent interpersonal skills and working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the PFE values (Courage, Excellence, Equity, Joy)
• Strong communication, writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.
• Flexibility to work across global time zones.

Bonus Points If You Have (Preferred Requirements)

• Master’s-level education preferred.
• Experience working at a top 20 pharmaceutical company in areas related to commercial/sales/field technology.
• Worked at an organization while they’ve transformed to the product operating model.