Department:

01220 AMG Lincolnwood - Internal Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Clinic Hours:

Monday - Friday

8am to 5pm (hours vary)

8am to 7pm (2 days a week)

open one Saturday a month

open two Sundays a month from 7:45am to noon. 

***$2500 SIGN ON BONUS FOR EXTERNAL HIRES***

Our AMG Lincolnwood office sees only Internal Medicine patients. The management team manages two nearby locations and teammates may work in Morton Grove or Glenview office. Our office is smaller, and everyone works well as a team. 

**Uncertified Medical Assistants are welcome to apply**

The Medical Assistant Certified/Registered will support the providers in delivering quality health care to ambulatory patients and perform a variety of related tasks to promote continuity of care.

 Major Responsibilities:

Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care

• Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit.
• Accurate data is obtained and documented.
• Assists the physician in maintaining registries.
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
• Prepares for patient visit by performing chart preparation.
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
• Performs tests/procedures as ordered.
• Maintains test tracking log, communicating test results per policy.
• Identifies and communicates abnormal or delayed test results to provider.
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
• Administers medications as ordered by provider including documentation.
• Communicates with pharmacies to refill medication per approved protocol.
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages.
• Distributes patient education and discharge instructions per provider direction.
• Direct patient questions regarding education to provider.
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning.
• Communicates with other providers to ensure continuity of care.
• Documents all patient communication in the medical record.

Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.

•  Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction.
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
• Demonstrates a professional image in compliance with AMG policy.
• Adheres to Advocate Behaviors of Excellence.

Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.

• Participates in medical record audits and indicator development
• Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone.
• Assures that the medical record and all relevant diagnostic reports