Ambulatory Pharmacy Technician (Per Diem)

Primary Function

The ambulatory pharmacy technician provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support.

Responsibilities

• Provides excellent customer service;
• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Medication delivery services to patients within hospitals;
• Answers, resolves and triages inbound inquiries;
• Provides outbound therapy/medication adherence check-ups;
• Secures refill prescriptions;
• Resolves insurance related issues and assists patients with various forms of financial assistance;
• Maintains pharmacy inventory including drug ordering and receiving;
• Communicate directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns;
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Acts as a value-added business partner to stakeholders throughout the organization;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned