Vice President, Customer Success

About Anaconda

Be at the center of AI

With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is what people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

We are seeking an experienced and visionary Vice President of Customer Success to lead and scale our customer success organization. This critical leadership role will drive customer satisfaction, retention, and expansion while ensuring our customers derive maximum value from Anaconda’s offerings. Reporting to the EVP of Revenue, the VP of Customer Success will be a key strategic leader, influencing the company’s growth and customer-centric initiatives.

What You’ll Do

• Strategic Leadership
• • Define and execute the global customer success strategy to drive adoption, retention, and expansion.
  • Collaborate with executive leadership to align customer success initiatives with overall business objectives.
  • Represent Customer Success in Board of Directors discussions and other executive forums.
• Team Development and Enablement
• • Build, lead, and mentor a high-performing customer success team capable of scaling with company growth.
  • Establish best practices, tools, and processes to enhance team efficiency and customer engagement.
• Customer Advocacy and Retention
• • Drive a customer-first culture across the organization, championing customer needs and feedback.
  • Ensure customers achieve their desired outcomes using Anaconda’s solutions, fostering loyalty and long-term partnerships.
• Revenue Growth
• • Develop strategies to achieve >110% Net Revenue Retention through adoption, upselling, and cross-selling.
  • Collaborate with Sales and Product teams to identify opportunities for customer expansion and drive additional value.
• Operational Excellence
• • Oversee customer health metrics, ensuring proactive management of risks and opportunities.
  • Leverage data-driven insights to optimize the customer journey and ensure scalable, repeatable outcomes.

What You Need

• Experience and Expertise
• • 10+ years of experience in customer success, account management, or related leadership roles, preferably in a SaaS or enterprise software environment.
  • Proven ability to build and scale customer success organizations in high-growth settings.
  • Deep understanding of customer success metrics, best practices, and operational frameworks.
• Leadership Skills
• • Strategic thinker with a track record of influencing senior executives and collaborating cross-functionally.
  • Exceptional people leader with the ability to inspire, mentor, and retain top talent.
• Technical Acumen
• • Familiarity with data science, machine learning, or cloud-based platforms is highly desirable.
  • Ability to engage in technical discussions with customers and internal teams to ensure alignment on solutions.
• Growth Mindset
• • Focus on learning, experimenting, and finding new ways to improve your team