Biomedical Site Manager

Description

Job Description Summary:

The Site Manager supports the Multi-Vendor Biomedical business within an assigned geographical area or at an assigned account.

Essential Functions and Job Duties:

• Maintains an in-depth understanding of the contractual obligations to the customer. Supervise daily biomedical activities for assigned accounts. Coordination & daily supervision of outside vendors/subcontractors is required. 
• Block Imaging Representative of the health care facility as the Biomedical Manager maintaining all policies & procedures for customer and Block Imaging, including managing the contracts, controlling service, and overall results. 
• Serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. 
• Participates in customer’s departmental meetings as a technical advisor. 

Customer Ownership/Satisfaction: 

• Act as primary contact for the customer. 
• Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust. 
• Facilitate in-service training to facility staff when requested by the customer. 
• Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer. 
• Identify and execute on customer service best practices within local Region and Zone. 
• Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth. 
• Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image. 
• Takes ownership of all customer issues and follows the current escalation process. 

Teamwork: 

• Supervisor/Mentor to team members as applicable (BMET I/II/III). 
• Lead and cultivate a culture of Block Imaging values and integrity 
• Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done). 
• Support team development by allowing team members to volunteer for additional assignments to gain experience. 
• Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity. 

Compliance/Operational Management: 

• Perform all administrative duties within prescribed standards, policies, and guidelines. 
• Utilize computerized maintenance management software for asset management. 
• Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.) 
• Submits billable expenses monthly and billable Service Work Order repair events upon completion to customer for payment. 
• Return unused or defective parts within required timeframe as defined by the parts policies and guidelines. 
• Report defective, installed and return part status on Service Work Orders per current policies. 
• Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date. 
• Maintain proper site, service, and install base documentation. 
• Safeguard patient data per HIPAA and associated regulatory requirements. 
• Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc. 
• Ensure accurate inventory, maintenance, and control of Block Imaging assets and tools 
• Complete and close all PMs, Service Work Orders and associated documentation within regulatory and Block Imaging established timeframes. 
• Ensure that PMs are performed properly and completely including use of PM labels. 
• Ensure a clean and organized shop that maximizes efficiency. 
• Ensure that all equipment is properly labeled with applicable repair status 

Requirements

Role Competencies:

• PC competency, to include basic knowledge of word processing, spreadsheets, databases. 
• Advanced experience with complex test equipment, mechanical devices, and tools.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality. 
• Expertise in at least one specialty area in a single manufacturer. 
• Proficient in networking technologies and troubleshooting methods. 
• Have and maintain a valid driver’s license and a driving record that is in compliant