Customer Experience (CX) Insights Intern (Summer 2024)

Job Family

Administrative Services

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Internships are short-term work experiences for a designated period of time that allow college students the opportunity to observe and participate in the professional work environment, to explore how his/her interests relate to possible careers, and to gain practical experience in an industry relating to their field of study.

Job Description

We are looking for a talented individual to be a member of the customer insights team within the Customer Experience and Marketing department at Transamerica Individual Solutions group. The team is responsible for Transamerica Individual Solutions’ designing and disseminating feedback on customer experience.

The Candidate will: 

• Assist in the design and development of customer experience quantitative surveys
• Assist in the design and develop qualitative research (e.g., focus groups, interviews, usability testing)
• Design and develop voice of customer dashboards
• Conduct analysis of primary/secondary research
• Cultivate a deep understanding of secondary research resources

What you will need:

• Currently pursuing a degree in Customer Experience, Statistics, Marketing, Psychology, Sociology or related field
• Internships are not available for students who have completed their college education or who will graduate prior to the conclusion of the internship
• Knowledge of marketing research methods and survey design
• Exposure to Qualtrics, Survey Monkey, or other survey tools
• Experience with Excel and PowerPoint required
• Solid communication skills to clearly articulate analysis results

Preferred Qualifications:

• Experience with tools such as Tableau and PowerBI preferred
• A foundation in customer experience

What the right candidate will be good at:

• Creating presentations that tell the story of the data
• Identify ways to improve customer experience
• Working with survey and analysis tools

Working Environment & Program Dates:

• Candidates must be able to work ~ 40 hours/week during the 12 week summer internship program (mid-May to mid-August). There is a possibility to extend to a part-time internship (~15-20 hours/week) over the fall internship (mid-August - mid-December).
• Remote work environment

Rewards & Compensation:

In addition to gaining exposure to the financial services and insurance industry, students gain access to intern exclusive events and networking opportunities throughout the