Senior Technology Change Enablement Specialist / Warren, NJ (HQ)

Title:

Senior Technology Change Enablement Specialist / Warren, NJ (HQ)

Company:

Everest Global Services, Inc.

Job Category:

Technology

Job Description:

Everest Group, a NYSE listed S&P 500, is a leading global reinsurance and insurance provider, operating for nearly 50 years, now in over 15 countries. Everest is a growth company with $14 Billion of Gross Written Premium Offering Property, Casualty and Specialty products. We have extensive product and distribution capabilities backed by a strong balance sheet which is evident in our Financial Agency Ratings of: A+ A. M. Best, A+ S&P Global and A1 Moody’s Investor Service.

We take pride in being known in the industry as nimble, entrepreneurial, and responsive. Our culture is innovative, we empower our employees to make business decisions within our risk framework at a local level.  

At Everest, we are committed to the development of our people. We offer dynamic training & professional development to our employees. You will benefit from career development and learning opportunities that will let you set career goals and fulfill them, including:

•          Generous tuition/continuing education reimbursement

•          Mentoring opportunities

•          Flexible work arrangements

•          Talent development initiatives

•          Networking groups

Job Summary:

The Senior Technology Change Enablement Specialist for Change Engagement will directly report to the Director of the Service Management Office.   You will be joining the Change Enablement practice focusing on driving and implementing the future strategy as well as supporting the day-to-day Change Enablement activities.   This role will support the global framework for Everest’s IT Service Management organization based on ITIL standards and best practices.  To be successful in this role, you will need to have adept experience with the foundational building blocks of the change enablement practice, while working collaboratively with key stakeholders to influence adoption for change.

Responsibilities include but not limited to:

• Accountable for managing the day-to-day change activities, including the facilitation of CAB (Change Advisory Board) and supporting meetings

• Accountable for the weekly generation of change metrics (leading and lagging indicators); mature reporting and dashboard capability while defining a cadence for review and continuous improvement

• Drive and help define overall adoption of Change Enablement strategy and established RACI, standards, principles and practices

• Work with the broader IT teams and stakeholders to drive adoption and compliance of the required set of Change & Release Management practices

• Work cohesively with other ITSM practice owners including Incident Management, Problem Management and Service level Management

• Ensure compliance with Corporate, IT policies and procedures

• Take on special projects, additional duties and responsibilities as required

• Work to help define and automate a robust Change & Release Management practice supporting Cloud centric and on-premises application stack while working with key stakeholders

Qualifications, Education & Experience:

• Bachelor’s degree from an accredited college or university

• 3 to 5 + years of experienced in Change Enablement (Change Management) practice

• Extensive understanding of ServiceNow in the areas of Change and Release Management as well as metrics reporting

• Experience with applying change management principles to an expanding technology and Release Management ecosystem

• Ability to work and contribute effectively to other areas of Service Management like Incident Management, Problem Management and Release Management

• Familiarity with Agile and Waterfall methodologies of software delivery with associated support functions

• Working understanding of CMDB and its dependency with Change, Release and DevOps integration

• A minimum of one ITIL certifications is preferred or demonstrated experience and knowledge commensurate of the ITIL framework

Knowledge, Skills & Competencies:  

• Highly motivated and self-directed with the ability to define and drive change towards the long-term vision

• Ability to influence and drive the required process changes leading to adoption

• Results oriented and can-do attitude and persistent to pursue committed goals

• Superior organizational skills to