Director - Business Architecture - Enterprise Architecture
American ExpressAbout the role
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
About Enterprise Architecture:
Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:
Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support.
Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance.
Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.
The Enterprise Business Architecture (EBA) team serves as the enterprise’s connective foundation, established within Enterprise Architecture to address fragmentation across business architecture practices and create a single, authoritative view of enterprise business capabilities. We link business strategy to technology execution by shaping and operationalizing the Enterprise Business Architecture Foundation- anchored in the Enterprise Business Capability Model (EBCM), customer journeys and personas, and a modern enterprise meta-model - enabling clearer investment decisions, stronger governance, and faster digital transformation. Operating at the intersection of strategy, design, and delivery, we align business vision, product direction, and technology outcomes into an end-to-end model that drives consistency, reuse, and enterprise-wide decision velocity. In our first year, we are focused on building this foundation while proving value quickly through high-impact use cases such as enabling always-on, capability-driven delivery models, improving developer and platform experiences, and informing complex decisions including M&A, build-versus-buy, and regulatory transformation. Partnering closely with business, product, engineering, and data leaders, we establish shared taxonomies, connect customer journeys to capabilities and platforms, and embed outcome-based planning to unlock speed, trust, and measurable enterprise impact at scale.
Ideal Candidate Profile:
A strategic systems thinker with the ability to see the “enterprise whole” and connect disparate moving parts into a unified blueprint
A management consulting-caliber communicator/storyteller, with exceptional executive presence and analytical rigor
A collaborator who excels at bringing Product, Engineering, and Business leaders into alignment
A builder who can create frameworks, models, and governance structures that scale
A change leader energized by complexity, ambiguity, and enterprise transformation
Enterprise Business Architecture Leadership & Strategic Influence
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