Service Manager, Personal Lines

About Texan Insurance

Texan Insurance is dedicated to protecting what matters most to our clients by providing tailored insurance solutions and exceptional service. With decades of industry experience, we specialize in offering personalized coverage for home, auto, life, and commercial needs. Our team takes pride in building lasting relationships through trust, integrity, and a commitment to excellence. At Texan Insurance, we believe in empowering our employees and delivering unmatched value to our customers, ensuring peace of mind every step of the way. As a company rooted in community and innovation, we are not just an insurance provider—we are a partner you can depend on.

Application Requirement

To be considered for this role, please take a moment to complete the Culture Index Assessment by clicking the link below or copying it into your browser. This brief assessment takes no more than 5 minutes to complete and is a critical part of our hiring process.

Link: https://go.cultureindex.com/p/yCuklzDsXj4M1

The Culture Index helps us better understand your work style, strengths, and preferences, ensuring a strong alignment between your skills and the position's requirements. It also allows us to create a more inclusive and effective workplace by matching candidates to roles where they can thrive.

Please note: Applications without a complete Culture Index Assessment will not be reviewed or moved forward in the hiring process. We appreciate your attention to this important step and look forward to learning more about you!

About the Role

The Manager of Service ensures the efficient and effective delivery of client service operations within the Service Team. This position is responsible for leading and developing a team of service professionals, streamlining workflows, and maintaining the highest standards of client satisfaction. The Manager of Service will collaborate closely with cross-functional teams, including sales and quality assurance to ensure seamless service delivery and alignment with organizational objectives. Key responsibilities include monitoring compliance with industry regulations, resolving client issues, and identifying opportunities to enhance operational processes. Requires strong leadership, a deep understanding of insurance operations, and a commitment to fostering a culture of excellence and client-centric service. 

Essential Duties and Responsibilities

Team Leadership and Development 

• Lead, mentor, and develop a team of service professionals, fostering a culture of collaboration, accountability, and continuous improvement. 

• Set clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure team success. 

Client Service Excellence 

• Oversee the delivery of exceptional service to clients, ensuring timely and accurate responses to inquiries, policy changes, and claims support. 

• Act as a point of escalation for complex client issues, ensuring swift and effective resolution. 

Operational Efficiency 

• Streamline and optimize service workflows to improve efficiency, accuracy, and overall productivity. 

• Implement best practices and standard operating procedures to enhance service delivery. 

Compliance and Risk Management 

• Ensure all service activities comply with industry regulations, company policies, and legal requirements. 

• Identify and mitigate risks related to service operations, maintaining the brokerage’s reputation for integrity and professionalism. 

Process Improvement 

• Identify opportunities to enhance service processes, leveraging technology and automation where applicable. 

• Monitor key performance metrics and implement