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We are seeking a seasoned Lead Technology and Cybersecurity Risk Professional to join our team in a highly visible role with frequent executive-level interactions. This position is critical to Humana’s success and reputation, requiring exceptional expertise in cybersecurity, IT risk management, regulatory compliance, and contract negotiation. The individual will lead and manage complex engagements with state and federal regulatory agencies, represent Humana IT during high-profile audits, and ensure flawless execution where missteps could result in millions of dollars in direct and indirect impacts. They will have significant impact in the delivery of responses to requesting entities, which influence revenue through customer sales, financial penalties, and the Humana brand.

In addition to core responsibilities, this leader will serve as a trusted advisor to peers, provide processes and guidance on complex issues, and act as a backup to their leader for team management when needed. This role demands resilience under pressure, strategic thinking, and polished presentation skills to communicate effectively with senior leadership and external stakeholders.

Key Responsibilities

Regulatory & Audit Leadership

• Serve as Humana IT’s primary representative during high-profile state, federal and other regulatory audits, ensuring accurate, timely documentation to demonstrate compliance with all applicable requirements. Proactively identify and escalate potential risks, ensuring that regulatory standards are known and organizational exposure is minimized throughout the audit process.
• Monitor, assess, and communicate emerging regulations impacting healthcare and technology operations to IT stakeholders and senior leadership.
• Develop and present risk analyses and recommendations based on regulatory and external inquiry trends and insights to senior leadership.
• Lead preparation and response to  complex regulatory audits, using expert and strategic judgement and decision making, to ensure accuracy, timeliness and alignment with regulatory requirements and business objectives.

Inquiry & Contract Management

• Respond to customer security and technology questionnaires, RFPs, and regulatory inquiries with precision and clarity.
• Engage in written and verbal discussions, presentations and negotiations with customers, vendors, and regulators to explain Humana’s technology and cybersecurity posture, while protecting Humana’s interests.

Leadership & Advisory

• Provide guidance and support to peers on complex cybersecurity and regulatory matters.
• Act as a backup for team leadership responsibilities when required.
• Drive continuous improvement in development and enhancement of team and cross-functional processes and tools related to audits and inquiries.

Competencies

• Executive Presence: Ability to confidently engage with senior leadership and external regulators.
• Strategic Thinking: Anticipates regulatory and process changes, and identifies potential blockers and challenges, to develop comprehensive strategies to mitigate risk. Ensures all external communications consistently and strategically reflect Humana’s professionalism, integrity, and commitment to excellence.
• Influence & Presentation: Skilled in delivering oral and written communications on complex topics, and securing favorable outcomes in complex presentations.
• Technical Expertise: Deep understanding of cybersecurity frameworks, Humana IT processes and operations, and healthcare regulations.
• Written and Oral Communication Excellence: Distills complex technical concepts into clear, actionable language for diverse audiences, in both oral and written formats.
• Leadership & Collaboration: Guides and trains peers, makes decisions and implements process enhancements and changes, fosters teamwork, and actively steps into leadership role to ensure operational excellence and continuous improvement.
• Task Management and Prioritization: Demonstrates the ability to effectively manage multiple assignments simultaneously by organizing tasks, setting clear priorities, and maintaining a high standard of quality across deliverables. Utilizes strong time management and problem-solving skills to adapt to shifting demands and deadlines, ensuring consistent progress and successful completion of responsibilities.

Career Impact

• Establish you as a trusted advisor to senior executives and regulatory bodies.
• Provide visibility and influence across multiple business units and external stakeholders.
• Position you as a key leader in safeguarding Humana’s reputation and financial stability.
• Open pathways to leadership roles in technology risk, compl