Systems Administrator or Senior Systems Administrator - Endpoint Management

GRCC is looking for either a Systems Administrator at the mid or senior level. The skill level, experience, and other qualifications will determine the position offered.

The Systems Administrator - Endpoint Management role is focused on endpoint and software configuration systems (i.e.: Microsoft Configuration Manager (MCM/SCCM), Jamf Pro, and Microsoft Intune). Endpoint administrators work closely with partner teams in Information Technology to deploy, support, and secure additional systems to meet the growing and ever-changing needs of the College. This position is an integral part of the IT Services team as a final point of escalation providing technology support and troubleshooting. In addition to systems administration, this role is responsible for the packaging of approved applications, managing and supporting the College’s operating systems, supporting customer-centric solutions, and maintaining the College’s Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. To support this work, endpoint administrators should be familiar with a myriad of programming, scripting, and instrumentation languages supporting both the macOS and Windows operating system and maintain an excellent command of modern technology.

The Senior Systems Administrator - Endpoint Management role is focused on setting, supporting and leading strategic initiatives that impact endpoint and software configuration systems (e.g., Microsoft Configuration Manager (MCM/SCCM), Jamf Pro, and Microsoft Intune). The Senior Systems Administrator will lead and work closely with partner teams in Information Technology to identify, plan, deploy, support, and secure additional systems to meet the growing and ever-changing needs of the College. Additionally, the role is responsible for leading packaging initiatives, managing the College’s operating systems, architecting customer-centric solutions, and building the College’s Configuration Management Database (CMDB). Endpoint administrators are expected to provide training to both technical and non-technical staff as it relates to systems under their administration. The Senior Systems Administrator - Endpoint Management role serves as the final tier of support for hardware and software issues at the College.

Position Number: 00001854
Requisition ID: 915
Employee Group: Professional, Management, and Administrators
Schedule: 40 hours/52 weeks
Compensation: TP4 $65,284 - TP5 $73,444.
Benefits: Full Time
Reports to: Director of IT Service Management and Endpoint Solutions
Posting Opens: 06/05/2025
Posting Closes: 06/22/2025

Essential Functions

Systems Administrator:

Software Management

• Build, maintain, and deploy academic and operational software packages.
• Ensure the viability and continued use of College software through regular updates and support.
• Follow established change and release management procedures for software distribution.
• Develop and maintain scripts (e.g., Bash, PowerShell, VBScript, WMI, .NET, XML) to support endpoint management tasks.

Endpoint Administration

• Configure, test, and support end-user computing resources, including software installations and updates.
• Troubleshoot and resolve escalated service requests and incidents.
• Manage and maintain Group Policy Objects (GPOs) for secure, consistent endpoint configurations.
• Provide technical guidance to Desktop Support and Support Desk teams.

Systems Administration

• Administer core systems such as Microsoft Configuration Manager (MCM), Windows Update for Business, Jamf Pro, licensing servers, Microsoft KMS, NAPA TRACS, and other essential platforms.
• Manage Active Directory, including computer objects, group policies, and organizational unit structures.
• Support cloud-hosted systems such as Microsoft 365.

Imaging, Deployment & Mobile Device Management

• Create and maintain operating system images and deployment task sequences.
• Manage and deploy drivers and driver layers for supported hardware.
• Deploy images using tools such as WDS, WinPE, PXE, and Apple automated enrollment.

Other Responsibilities

• Document processes and technical work in the service management knowledge base and ticketing system.
• Collaborate with ot