Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Associate within PNC's Dealer Floorplan Automobile Reconcilers organization, you will be based in Pittsburgh, PA.

This position offers the opportunity to work from home, with the availability needed to work 1 day a month in-office.

This position requires the availability to work a schedule of Monday - Friday, 8:00am - 4:30pm EST.

As a Loan Support Associate, you will be a part of the Collateral Monitoring Team, and part of the risk function for the dealer floorplan group, ensuring all collateral (automobiles) is secure. You will be responsible for reconciling audits conducted by 3rd party companies. This includes reviewing the audits of car dealerships to determine the accuracy of location, inventory at each site, date of sale (inventory), etc. If info. is not accurate or missing, you will be responsible for emailing the dealer for clarification and/or correction.

The ideal candidate will meet the following qualifications:

- analytical skills needed to interpret data
- must be organized
- strong communication skills
- Microsoft Office skills
- must be self-motivated

Job Description

• Executes standard transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area. May have responsibility for assigned accounts or portfolio.
• Processes and/or reconciles transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may address or resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures