Off-Site Airline Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

o This is a Off-Site Airline Check-in Agent (also know as RAC Agent) position starting at $15.00 per hour plus Tips

o Full Time and Part Time Positions Available

o Must have the ability and availability to work weekends, open availability is preferred

o Must be able to complete airline compliance training within company-given time frame

o Previous 1-2+ years of customer service experience is preferred - Paid Training

 

 

Work from a busy off-site location, close to the airport and assist passengers by checking their luggage and issuing boarding passes.

 

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

 

The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards.  Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services.  RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

 

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines.  Verify the guest flight itinerary and 
• number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags. 
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage. 
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills. 
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the RAC desk.  
• Uphold clients guest service guidelines and values. 
• Need to be able to manage payments (credit card) received from guests 
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions. 
• The ability to manage simple addition.

 

Qualifications

Required Qualifications

• Ability to work in the early morning rotation  
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States. 
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs. 
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.