Staff Software Engineer, Salesforce

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

The Staff Software Engineer is responsible for driving the technical strategy, design, and development of robust, scalable solutions for sophisticated use cases within Salesforce and adjacent technologies in the Consumer Technology domain. This role is accountable for the end-to-end delivery, from technical architecture and design to implementation and production support while establishing standard engineering principles and mentoring the team. Other key responsibilities include leading the assessment and selection of automated testing tools, maturing DevOps processes and interacting with Product Managers and other leaders within the Operations organization.

This role sits within Enterprise Technology and reports to the Manager of Consumer Technology. Consumer Technology selects, implements, and maintains the applications, platforms, and tools that enable the Marketing, Customer Service and Commercial Operations teams to do their best work. We do this by building world class technical solutions that are prepared to scale, are developed on a common set of data, and are seamlessly integrated.

What you’ll be doing:

• Lead the design, implementation, and delivery of large-scale technical solutions, ensuring code quality, scalability, and performance

• Participate in the planning and prioritization events to account for technical activities for projects and maintenance initiatives 

• Incorporate technical requirements and definitions of done while reviewing and analyzing business needs

• Establish and reinforce engineering best practices within the team through pair programming, code reviews, and peer inspections

• Conduct in-depth reviews of business requirements, identify business process improvement opportunities, and translate them into high-level architectural solutions

• Develop technical architecture artifacts, such as ERDs, Dataflow Diagrams, and Integration Diagrams

• Guide production support efforts and lead the resolution of critical production issues reported by end users, ensuring stability and performance

• Maintain a deep understanding of multiple business systems and platform capabilities, making strategic recommendations for future technologies and initiatives

• Provide expert-level support for critical business operations, including availability during off-hours for high-priority incidents

• Ensure all systems meet regulatory compliance and adhere to Cruise’s security and data protection standards

• Document technical processes and systems on Cruise's internal wiki, creating comprehensive job aids and delivering technical training to teams as needed

What you must have:

• 7+ years of Software Engineering experience with demonstrated success leading Salesforce implementations within a B2C business model

• Salesforce Certifications - System Architect or B2C Architect

• Deep expertise in Salesforce development: Proficient in custom objects, Apex, Visualforce, Lightning Components, SOQL, Triggers, HTML, CSS, JS, Data Migration Tools, and Integrations

• Experience architecting and designing Salesforce integrations with different systems applying Web Services (REST or SOAP) or middleware (i.e. Mulesoft)

• Experience with managed packages, AppExchange, and Salesforce Voice 

• Strong understanding of Salesforce best practices and a deep familiarity with modern software