Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Work Focus:  
Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution.  
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. 
Responsible for distribution of analytical reports.   
Process Focus:  
Utilizes multiple system applications to perform analysis, create reports & develop educational materials. 
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.  
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. 
Data Management & Analysis:  
Research & compiles information to support ad-hoc operational projects & initiatives.  
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. 
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.  
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.  

Functional Role (not inclusive of titles or advancement career progression) 

Focuses on optimizing business processes, training workflows, and system adoption strategies to enhance user experience, efficiency, and organizational outcomes. 

Business Process Analysis & Mapping 

• Analyze existing processes: Examine how end users interact with systems and training to identify inefficiencies or bottlenecks. 

• Conduct stakeholder interviews/workshops: Gather insights from departments, trainers, and users to map real-world workflows. 

• Create process documentation: Develop flowcharts and current/future state process maps using tools like Visio