Patient Guest Services Assistant 1

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Guest Services Assistant 1

                        

Location

Avon

                    

Facility

Avon Hospital

                     

Department

Front Desk Lobby-Avon Hospital

                      

Job Code

G10015

                     

Shift

Evenings

                       

Schedule

4:00pm-8:00pm

                       

Job Summary

                         

Job Details

Patient Guest Services Assistant I 

301590 

 

Join Cleveland Clinic’s Avon Hospital. As one of the most technologically advanced hospitals in northeast Ohio, Avon Hospital has brought the future of medicine close to home for the residents in and around Lorain and Cuyahoga counties. This regional hospital offers endless opportunities to build a rewarding career with one of the most respected healthcare organizations in the world while making meaningful differences in the lives of others. 

 

The Patient Guest Services Assistant serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience to patients, families and caregivers. This caregiver delivers what matters most to our patients and their families, ensures exceptional experiences and thrives on making positive impacts in the community. 

 

This is a great role to learn foundational skills and continue to develop on grow on your healthcare career journey. 

 

A caregiver in this role works Monday-Friday, 4 p.m. -- 8 p.m. 

 

A caregiver who excels in this role will: 

• Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care at all times. 

• At stationary or rotating location assignments, greet and welcome and assist patients, guests and colleagues by providing assistance, campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide service recovery as needed and assist with resolving patient and family concerns using the Respond with H.E.A.R.T. model at the point of service. If the Redcoat is not able to resolve the concern, she/he must elevate it to leadership for the department/unit where the concern originated. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

• Correct and/or report safety, maintenance and cleaning needs. 

• Respond to Code Blue and Code Red emergencies with appropriate equipment