Sr. Business Development Manager, Services Partnerships

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We’re seeking an entrepreneurial and highly motivated Senior Manager of Services and Implementation Partners to build and lead a first-of-its-kind function within Rippling. In this role, you will drive the success of Rippling’s relationships with third-party service providers and partners, ensuring seamless implementation and delivery of our platform to clients.

This is a strategic leadership role that requires both a deep understanding of professional services and the ability to manage complex partner ecosystems. As the Senior Manager, you will work closely with cross-functional teams—Sales, Product, Customer Success, and Operations—to create and manage a partner ecosystem that will accelerate Rippling’s growth and elevate our client experience.

This is a newly created role that will shape the future of how we collaborate with implementation partners and service providers. You will be a key influencer in establishing Rippling’s partner strategy, onboarding and enabling new partners, and managing relationships to drive customer success and retention.

What you will do

• Own the business development function for services partners who will scale delivery of Rippling to our rapidly growing customer base
• Build and manage top services partners, secure necessary resourcing, ensure timelines and quality of delivery expectations are met or exceeded
• Establish a metrics-driven program, monitor progress and performance, reporting out both to partners and internal stakeholders on the state of the program
• Escalation management – you will know our and our partners’ processes and teams completely and to quickly resolve issues when they arise
• Define and implement the future of the Rippling services partner ecosystem
• Cross functional implementation and management of partnerships – work across Legal, Product, Operations, Marketing and Sales to bring these partnerships to life
• Market research, competitive analysis and generally be the foremost internal expert on how Rippling works with service partners and where we are going next.

What you will need

• Bachelor’s Degree (MBA preferred)
• 8+ years business development and / or sales for high growth SaaS companies
• 3+ years working with services delivery partners
• Experience thinking from first principles, questioning standards and driving change
• Strong negotiation and communication skills
• Knowledge of the various business models and incentive structures across SaaS and Services

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

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