Customer Technical Program Manager

NVIDIA is looking for an experienced Customer Technical Program Manager to drive the planning and execution of complex, multidisciplinary infrastructure deployment programs for the integration of AI Platforms Solutions with OEM/ODM System Partners. We expect you to thrive in an agile and forward-thinking environment where we constantly balance between technical complexity, process, quality as well as execution speed. You must have a consistent track record on delivering Data Center Enterprise solutions across OEM/ODM partners with strong planning and technical skills. Those programs will have to accomplish aspects of a business's larger strategy. And, as such, a passion for high-level planning and critical thinking is the cornerstone for this role.

What you'll be doing:

You will lead NVIDIA's AI Platform Solution integration with external OEM/ODM System Partners, from early design phases through production; collaborating with teams across the company to plan and drive Hardware/Software multi-functional teams. Additionally, assembling requirements, helping prioritization, scheduling, and planning for all phases of the product life cycle. Develop and handle breakthroughs and schedules for the many moving parts that need to come together. Lead and improve existing product development and software release processes; collaborate with engineering management on improving the development workflow and engineering efficiency. You have an opportunity to work well with diverse technical groups, spanning all interpersonal levels. Success will depend on a data driven mentality, excellent project management skills, extraordinary interpersonal skills, and a motivation to achieve results in a fast-paced environment. The role requires a strong Program/Project Coordinator leader who can prioritize well, communicate clearly and compellingly and who understands how full scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project schedule, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of any customer-required features, driving resolution of any blocking issues/bugs, and ensuring timely production deployment.

• Translation of customer requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.

• Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.

• Clearly and thoughtfully communicate issue status to the customer and to internal senior executive teams.

• Work closely with engineering, operations, quality, product management, and sales teams to resolve technical and logistical issues, set correct expectations and keep the scope of the projects on a track to successful execution.

• Efficiently coordinate and lead complex technical engineering-to-engineering (hardware and software) discussions.

• Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate.

• Regularly communicate executive level program report status and key issues to management.

• Develop a close working relationship with customer development teams and use creativity to find the best solution. You are a builder with good solid understanding of server technologies such as CPUs, GPUs, memory, networking, and storage systems. Knowledge of Data Center topologies, Network Systems as well as AI ecosystem are a plus.

What we need to see:

• BS/MS Engineering or Computer Science or equivalent experience

• 8+ years in High-Tech industry with a focus on Technical Program Management, supporting OEMs/ODMs System Partners.

• Proven deep customer savvy born of performing complex programs, especially with strategic customers with large datacenter deployments.

• Strong System Integration Level technical experience, including server hardware/software development, network topologies, network interfaces and datacenter qualification/deployment.

• Supreme leadership skills across broad and diverse functional teams.

• Strong analytical and problem-solving skills to address complex technical challenges.

Ways to stand out from the crowd:

• Solid experience in working with large OEMs/ODMs for system integration, development and deployment with ambitious timelines and/or constrained resources.

• Comfortable defining and driving complex program with intimate understanding of dependencies, critical paths, key and critical landmarks, and results.

• Consistent record of handling multiple OEMs/ODMs customers and progr