Pharmacy Business Support Specialist

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES     Job Duties include the following, other duties may be assigned:      

Job Duties include the following, although is dependent on assigned support specialization (ie. Purchasing Inventory, 340B, Regulatory, Stewardship), other duties may be assigned. The basic job duties an employee must be able to perform, with or without reasonable accommodation include:

   

• Complies with the standards of employee conduct and hospital safety standards. 
• To provide a high level of customer service, pro-actively maintaining contact with customers, and ensuring that they are satisfied with the services received.
• To undertake word processing, audio and copy typing, in an efficient and effective manner while meeting deadlines.
• To process routine financial transactions including: raising and processing orders and invoices, monitoring the progress of same through to completion, and investigating discrepancies.
• Serve as liaison with suppliers and contractors regarding goods and services.
• To create and maintain office spreadsheets and databases, entering data as required, and assisting with the production of charts, graphs and statistics.
• To undertake a range of general office duties including, but not limited to: maintaining the office filing system and retrieving information as required, maintaining supplies, monitoring stock levels, and re-ordering as necessary, taking minutes of departmental meetings as requested or necessary.
• Ensure a high level of confidentiality at all times.
• Works directly with designated wholesaler representative to maximize service and monitor costs of pharmaceutical.
• Communicates recalls and stock shortages to management team and external customers, as necessary.
• Coordinates and leads the daily purchasing, receiving and support for Deaconess Health System entities as assigned.
• Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution.
• Assist with inventory to ensure internal audit requirements are followed and maintained.
• Coordinates activities associated with clinical quality measurement for clinical quality indicators including; chart review, data abstraction, reports, committees and improvement team participation.
• Accurately abstracts and submits all data according to criteria set forth by regulatory and accrediting agencies, payers, professional organizations, and staff.
• Meets all deadlines for data submission as outlined by specific indicator or service line.   
• Actively seeks ways to improve clinical quality data and participates in committee meetings, department meetings, and work groups.
• Coordinates with, managers, directors, physicians, service line coordinators, coders, and staff members to ensure the accuracy of data, identify trends and improve clinical quality outcomes. 
• Provides written and verbal reports for assigned clinical quality data to managers, directors, committees, physicians and administrators as requested and or outlined by the measure or service line.
• Monitor and analyze reporting for the controlled substance diversion monitoring program, 340B Program, and coordinate with the 340B Coordinator and/or Pharmacy Regulatory Manager.
• Analyze and perform audits and area inspections for the Health System.
• Actively seek ways to improve regulatory compliance.
• Coordinate and manage controlled substances, paperwork, and storage.
• Serve as a liason for automated dispensing cabinet issues.
• Serve as a liason to staff for regulatory compliance.
• Assist as a Pharmacy Technician as needed for situations requiring support for drug distribution.
• Perform other duties as needed at the direction of the 340B Coordinator and/or Pharmacy Regulatory Manager.

    Competencies: If applicable and not listed below, please refer to the department for required competencies.    

This job requires computer and systems competency in the following areas:

• Enters data, retrieves data, assembles and organizes data, uses and analyzes data, and integrates diverse sources of data.
• Competency in Excel, Microsoft Windows and other computer databases.

    JOB REQUIREMENTS & QUALIFICATIO