Emergency Response Team Specialist (Bilingual Arabic) - Trust and Safety

The Emergency Response Team is a global team that operates 24/7, handling emergency request from law enforcement and handling escalations from internal stakeholders to mitigate imminent risk of harm to users on/off the platform while protecting the fundamental principle of user privacy.



It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.



Responsibilities

- Demonstrate operational excellence in evaluating risk, threats, and user privacy, particularly in time-critical emergency escalations.

- Review and assess high volumes of inbound emergency escalations from law enforcement, government agencies, and internal teams.

- Make fast-paced, independent decisions based on analysis of various complex factors, including imminence of danger, sensitivities, and graphic content, while adhering to applicable laws, terms of service, and internal policies.

- Coordinate and collaborate with internal and external partners, including global law enforcement, to ensure user safety.

- Create and articulate written and verbal responses to inquiries from law enforcement, government agencies, and internal teams regarding emergency response policy and processes.

- Master various back-end data systems to ensure effective handling of safety issues and continuously improve the quality of response mechanisms.

- Summarize and compile analytical, retrospective, or data-driven investigation reports.

- Lead projects aimed at enhancing back-end systems, processes, and response quality.

- Collaborate with cross-functional global teams to address emerging risks and align on response strategies.

- Participate in regular weekend duties and demonstrate flexibility with alternative schedules.