Sr. Customer Service Representative-Quotations

Company Description

Summary:

For more than 150 years, Vulcan has been recognized by chefs and operators around the world as the best-in-class supplier for premier, energy-efficient foodservice equipment. Trusted for durable design, precision performance and state-of-the-art innovation, professionals rely on Vulcan equipment to produce spectacular culinary results each and every time. 

Function:

Provide the sales organization with a customer contact point to provide pricing on all Vulcan Food Equipment Group (FEG) product offerings for bid documentation specifications.

Job Description

This position is responsible for learning and understanding; the breadth of all Vulcan FEG product lines, their uses, applications, and system price logic; contract language in a preamble and how it applies to quoting. Have adequate product knowledge to offer alternatives. The individual in this role must have the product knowledge and the necessary skills to resolve a wide array of inquiries. Quotations are the primary contact for our ITWFEG manufacturer representatives, ITWFEG Sales Directors, ITWFEG Territory Sales Managers, as well as customers, key dealers, and other influencers of product purchase decisions. Tight constraints are common. Telephone and email diplomacy is absolutely critical to success in the function.

Core Responsibilities:

• Read and interpret kitchen layout drawings
• Read and interpret contractual preamble
• Read and interpret specifications for competitive equipment
• Provide formal price quotations, and forward to customers or sales force via email
• Serve as a generalist in all Vulcan FEG product lines
• Corresponds with customers, field sales, marketing, and business units regarding quotations being prepared and pending
• Continually review Vulcan FEG competitive specifications
• Continuing education of Vulcan and competitive product knowledge through internal channels and external channels to expand knowledge base
• Monthly quote report to business units

Additional Tasks:

• Work with steam on return authorizations (RMA’s) and warranty replacements
• Backup processing and clearing Sales Discount Authorizations (SDA)
• Backup customer service w/ phone calls when necessary
• Backup customer service standard functions: order entry, status, and changes
• Other duties as necessary to meet the needs of the business

Qualifications

Education and Experience:

• Position requires a college degree; B.S., B.A., AS, AA, or AAS or relatable work experience
•  Three years’ customer service or related area experience is preferred
•  Position should possess strong mathematical, verbal, and written skills
•  Having food service equipment product knowledge from prior experience is a plus

Additional Information

Physical Demands:

While performing the duties of this Job, the employee is:

• Louisville, KY,  in-office 
• Regularly required to sit at a desk and work on a computer.
• Some travel may be required for product training
• Must be able to lift 15 pounds at a time.

Hours of Work:

• Varies as necessary.

 ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic