Sr. TAC Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The IT Support Specialist III technical assistance to computer users.  Supports and maintains corporate desktops and peripherals; provides second tier support for end users’ issues and requests.  Performs advanced level of duties in areas such as Help Desk application administration and the desktop deployment process.

Essential Duties and Responsibilities

• Oversees, maintains, and develops the functionality of the Help Desk application, including workflows and reporting.
• Maintains current “golden image” used in the deployment of new desktops and laptops.
• Provides expert level response to Help Desk incidents and requests.
• Installs and maintains corporate desktops and laptops focusing on operating systems, network connectivity, and peripherals.
• Installs and maintains end user (client side) applications on all desktops and laptops corporate wide.
• Supports and monitors end user access to Internet and Internet based applications.
• Supports end user and server side telephony applications and systems.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to read and comprehend simple instructions, short correspondence and memorandums.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to write routine reports and business correspondence.
• Ability to write procedures.
• Ability to respond in writing to customer complaints, regulatory agencies or members of the business community.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Ability to speak effectively before groups of customers or employees.

Education and/or Experience

• BS/BA Degree in Computer and Information Sciences, Engineering, or a related field is required, or
• Four to six years of work-related experience, on-the-job training, and/or vocational training.

Computer Skills 

• MS Office programs

Certificates, Licenses, Registrations

• MCSE, or a similar certification, or the willingness and ability to obtain such certification within 12 months of employment.

Other Qualifications (including physical requirements)

• Ability to quickly master new IT processes and tools.
• Ability to relay technical information in business terms.
• Ability to assess problems that are technically complex and require collection, interpretation, and analysis of data from diverse sources.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.