Global Credit, AML & Onboarding Operations - Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
 
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
 
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
 
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities. 

• Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function.
• Project responsibility requires responsibility for staff and budget.
• Serves as primary contact to senior department managers for critical change initiatives.
• Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
• Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation.
• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control.
• Ensures clearly defined responsibilities and accountabilities for key program/project roles.
• Integrates knowledge of end-to-end business process into program planning and decisioning processes.
• Develop, maintain, and report on an overall integrated delivery plan.
• Excellent project management skills, including the ability to prioritize work and meet deadlines.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Typically 5+ plus years of program management experience.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives 
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
• Solution design validation prior to production
• Support, management, oversight of UAT testing
• Providing testing requirements to technology (test entry & exit criteria)
• Production verification (post deployment)

Skills:
• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development