Scheduled Hours

37.5

Position Summary

Analysts on our team focus on understanding the business and developing solutions that bring more strategic value through productivity and business effectiveness improvement with Workday. Analysts have the opportunity be an owner of Workday system design, development, maintenance, support and communication of their functional area.

Job Description

Primary Duties & Responsibilities:

Production Support

• Provide Workday expertise support across the university for system related requests, incidents, and ongoing system maintenance.
• Perform current state analysis and/or root cause analysis as required.
• Perform regression and unit testing for system releases and changes.
• Troubleshoot with customers to identify resolution.
• Document system operating procedures.
• Escalate issues as needed.
• Support Workday data governance policy and processes; support data quality and compliance audits.
• Support Organizational Change Management (OCM) in communications and training updates associated with production issue or delivered enhancements.

Technical Expertise

• Support Workday projects that require technical expertise.
• Evaluate new functionality for release management and provide testing support.
• Create, evaluate, and test proposed solutions as required for projects to meet stakeholder requirements. 
• Provide oversight and guidance for Workday related configuration changes.
• Implement strategies for gathering, reviewing, and analyzing data requirements.
• Gather, document, and prioritize requirements to establish scope and meet objectives to achieve business goals.
• Follow established change management processes.
• Independently prioritize the completion of tasks and resolution of issues to ensure compliance to project deliverables.

Stakeholder Engagement

• Partner with business to implement Workday solutions that meet the distinctive challenges of the institution.
• Lead and coordinate activities associated with change management.
• Apply best practices for effective communication with stakeholders to provide status of ongoing efforts.
• Coordinate activities with other business analysts.
• Participate in recommending and implementing continuous improvement, process enhancements, and other Workday solutions.
• Partner with organization change management teams to provide tutorials, training, and communications.

Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.

• Repetitive wrist, hand or finger movement.

• Ability to move to on and off-campus locations

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Workday (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications:

No additional certification unless stated elsewhere in the job posting.

Work Experience:

Higher Education, Preferably In A Complex University Environment (1 Year)

Skills:

Change Management, Communication, Critical Thinking, Customer Service, Data Analysis, Higher Education Technology, Leadership, Prioritization, Problem Solving, Process Improvements, Project Management, Requirements Gathering, Root Cause Analysis (RCA), System Testing, Technical Knowledge, Troubleshooting, Workday Business Process Framework