Technical Account Manager (m/w/d)

Senior Technical Account Manager – SaaS Client (Munich, Germany | Hybrid)
Location: Munich, Germany | Hybrid Work Model

Are you a customer-first technical leader who thrives on building strong enterprise relationships? Our client, a leading SaaS company, is seeking a Senior Technical Account Manager (TAM) to join their team in Munich. In this strategic role, you’ll partner with major clients to ensure long-term success through cutting-edge digital solutions and expert guidance.

This is more than a support role—it's an opportunity to become a trusted advisor and help global brands unlock the full value of their technology investment.

💼 What You’ll Be Doing

Serve as the technical lead and advisor for key enterprise customers, helping them leverage the client’s software and services to drive real business outcomes.

Create and deliver customized technical success plans, aligning client goals with scalable product solutions.

Identify and resolve technical challenges and risks, working closely with internal teams including Engineering, Customer Success, and Product.

Drive high-level executive engagement with client stakeholders (VPs, CMOs, CXOs), presenting performance insights and strategic recommendations.

Lead technical workshops, QBRs (Quarterly Business Reviews), and governance meetings.

Collaborate with cross-functional teams to drive innovation, advocate for the customer, and ensure consistent service excellence.

Actively mentor junior TAMs, helping to build a world-class customer experience practice.

🧠 What You Bring

Bachelor’s degree in a technical discipline or equivalent professional experience.

5+ years of experience in technical account management, enterprise consulting, or customer success within a SaaS or MarTech environment.

Demonstrated ability to communicate with executives, lead technical discussions, and influence decision-making.

Strong presentation skills—you’re comfortable leading both small and large meetings, online and in person.

Experience working across multiple solutions in complex digital environments.

Knowledge of marketing technology, digital content platforms, or cloud-based ecosystems is a strong plus.

Fluent in English; German language skills are a plus but not required.

🌟 Why This Role Stands Out

Work for a top-tier SaaS company driving innovation in the digital experience space.

Be part of a supportive, global team that encourages learning, autonomy, and collaboration.

Hybrid work model based in vibrant Munich—combine in-office synergy with flexible remote work.

Direct impact on the success of high-profile enterprise clients across industries.

Career development opportunities in a fast-moving, high-growth tech environment.