SUMMARY/OBJECTIVE:

The Associate Director, Behavioral Health will report to the Director of Behavioral Health, Adirondack Region, or Seaway Valley. The Associate Director will have oversight for all current business and clinical functions within the assigned Behavioral Health Urgent Care (BHUC), serving as a leader and role-model. The Associate Director also serves as a member of the Behavioral Health leadership team – collaborating on organizational business issues, communicating appropriate messages, and supporting and driving organizational initiatives. Responsible for implementing innovative and profitable clinical models.

Essential Functions (Job Duties)

• Oversees the activities of Team Leads and Managers to ensure appropriate staff are hired and onboarded effectively and receive ongoing supervision, training, and performance appraisals.
• Collaborates with nursing and clinical leadership to monitor and support the provision of high-quality services.
• Continuously identifies and implements strategies to maximize efficiency, productivity, and resource allocation, including regular reviews of productivity, quality, and compliance data.
• Ensures that prescriber and clinician caseloads are continuously maximized.
• Ensures all compliance measures are met including overseeing documenting incident occurrence reports, preparing for and completing clinic/BHUC audits/reviews/surveys, and maintaining all safety precautions, as well as collaborating with compliance leadership.
• Responds promptly and effectively to client and provider concerns.
• Evaluates workflow and performance to maximize productivity/efficiency and ensure quality service.
• Drives improvement efforts through effective staff and provider involvement, project management, and communication. Implements changes and keeps staff and providers up to date with clear and concise communications.
• Ensures all financial management procedures are followed.
• Develops, implements and documents policies, procedures, and protocols that ensure compliance with all internal policies and external regulations.
• Ensures excellent customer service levels as measured by patient, staff, and provider satisfaction surveys.
• Drives clinical excellence and the development of best practice models to ensure teams are providing exceptional care.
• Monitors the upkeep of interior and exterior areas, signage, overall clinic/BHUC appearance, and key control and alarm codes, and collaborates with shared services to communicate when assistance is needed.
• Ensures timely submission of reports, accounts payable documentation, payroll, and other materials required to support effective department operations.
• Participates in inter-departmental meetings and serves as liaison to outside organizations.
• Participates in a wide variety of related projects and other duties in support of efficient department operations.
• Provides Associate Director coverage at other facilities in the assigned region when needed.
• Responds to urgent after-hours staff inquiries or identifies another Associate Director to provide after-hours support.

Competencies

• Experience providing effective leadership to physicians and providers
• Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources
• Ability to adapt quickly in a fast-paced environment
• Strong customer service orientation and the ability to effectively address concerns and resource problems in a timely, win-win manner
• Strong human resource management skills
• Proficiency in computer software applications
• Excellent verbal/written communication and presentation skills
• Strong analytical and problem-solving skills. High attention to detail, accuracy, and follow through
• Ability to establish and maintain positive relationships with staff, physicians, clients, and referring offices
• Displays courtesy and he