Mid Level/Senior Product Operations Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.  We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.  Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!

The Senior Product Operations Manager is responsible for creating, executing, and maintaining product management discipline standards across a product delivery stream to enable product management excellence. This role works cross-functionally with key partners in the product development lifecycle, to define and execute best practices, facilitate learning to educate team members, and drive adoption of these standards. This role is responsible for driving a successful step-change improvement in product management practices to ensure our product development efforts achieve maximum impact in our market. This role consistently inspires, motivates, and develops others beyond their immediate team and achieves high-quality results through others, including cross-functional or virtual teams.
To be successful in the role, the candidate must be a self-starter, motivated to define structure, establish processes, and possess the skills to build consistent reporting to measure product performance. They should have a combination of knowledge in product management, change management, operational execution, stakeholder engagement and consultation, and project management skills.

 

Outcomes and Activities:

This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.

Process Improvement:

• Drive product management practices across multiple product teams.
• Partner with product teams to frame product contributions in a way that resonates with customers and enables clarity across the organization. (Mid Level)
• Drive research to assist in creation of customer segmentation and market-aligned product capabilities. (Mid Level)
• Implement processes that improve product management maturity and skills as well as elevate our go-to-market planning and ensuring commercialization goals are met.
• Champion continuous improvement using innovative ideas to increase effectiveness.
• Serves as the ambassador for Product to set and communicate consistent processes and results.

Product Readiness:

• Lead commercialization stakeholder meetings, communicate status, drive accountability, and facilitate decision making.
• Manage product roadmap and communication cycles across the organization. (Mid Level)
• Manage program risk by identifying and communicating issues as well as mitigation plans to all levels including leadership and recommending solutions.

Voice of Customer:

• Creates an environment where the entire team is immersed in customer-first thinking and turns customer insights into actionable strategies and priorities across products.
• Facilitate, capture, and use team member and client feedback.
• Guides product managers with the processes and information to continually make recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicators.
• Promote client-centric value propositions and positioning to inform commercialization strategy.
• Facilitates the gathering and monitoring of customer research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best-in-class.

Product Launch Leadership:

• Lead development, communication, and execution of comprehensive product launch strategy. (Senior)
• Lead communication and execution of comprehensive product launch strategy. (Mid Level)
• Work with Business and Product leaders to document and communicate the Product direction.
• Ensure that boundary partners have the necessary information to effectively plan for, train, and support new prod