Operations Program Manager

If you love the pursuit of excellence and thrive on the excitement of driving innovations that shape the way the world lives, works, and plays, then we invite you to explore Microsoft Business Operations. We are committed to delivering exceptional value across Microsoft and to our customers and partners.

Join us and embrace the unique opportunity to work on captivating global projects in an environment that celebrates diversity, fosters talent development, and recognizes and rewards outstanding contributions. 

We make doing business with Microsoft easy and we have fun 
while doing it! 

Our Risk Management & Compliance Operations team, part of the Risk Management, Trust, and Safety team in MBO, is dedicated to enhancing, simplifying, and scaling risk management and compliance operations. Our mission is to protect Microsoft by proactively collaborating with the business, identifying risks, and mitigating threats related to AI, corruption, digital safety, and trade. We are currently looking for an Operations Program Manager to join our team!

Responsibilities

As an Operations Program Manager, you will collaborate with program managers and key stakeholders to develop and execute project and program plans. You will leverage data and performance metrics to demonstrate program value and business impact. Your role includes assessing operational processes, identifying dependencies, risks, and controls, and designing effective solutions. Proficiency in data analytics, managing large data sets, and creating backend logic to uncover insights is essential. You will also work in a compliance environment, automating manual processes and enhancing operational efficiency. 

Additional Responsibilities Include: 

• Identify process improvement opportunities and analyze them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality. 

• Clearly and effectively share findings and make recommendations for improvement. 

• Identify root causes of problems and provide recommendations for practical solutions. 

• Develop project plans and overall program plans with the program owner. 

Other 

Embody our culture and values 

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience

Preferred Qualifications: 

• Ability to assess end-to-end operational processes, identify dependencies, risks, and controls. 
• Interpersonal, corporate delivery, and presentation skills. 
• General understanding of Microsoft's data portfolio and the platform capabilities 
• Knowledge of Microsoft, Microsoft’s compliance and risk frameworks, and risk domains.
• Experience translating business needs into actionable requirements. 
• Demonstrated experience in thought leadership or as a subject matter expert (SME)
• Ability to manage multiple projects, work effectively in a  changing environment, and meet ongoing and overlapping deadlines. 

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here