Senior Project Manager

Why Phase2?

Our remote-first employees join and stay at Phase2 to make a meaningful impact. In pursuit of digital experiences that advance the human experience, you will do your best work, live fully, and succeed as part of a team.

Phase2 is a digital agency passionate about customer experience, grounded in data and insights, and rooted in over two decades of successful technology delivery. We guide industry-leading companies toward what’s next in their digital landscape.

It all begins with finding the right people who align with our values and passion for impact.

We’re seeking a Senior Project Manager—a dynamic, results-driven leader who will take command, drive strategic project direction, and be fully accountable for delivering client success.

You will play a pivotal leadership role, ensuring the successful execution of high-stakes, complex projects, while providing strong mentorship and guidance to project teams.

As the face of the agency in client interactions, you will present work, track progress, and uphold strategies, ensuring goals are met. You’ll navigate challenges with a positive outlook, identifying opportunities amid risks. Your leadership will ensure day-to-day work is organized, managed, and clearly communicated, while adhering to Phase2’s processes and standards.

Key Responsibilities:

• Leadership Across Teams and Accounts: Lead large, multi-disciplinary teams across multiple, high-profile accounts, ensuring collaboration, innovation, and client satisfaction across projects.
• Strategic Client Partnership: Serve as a trusted strategic advisor to clients, contributing to long-term business growth through exceptional delivery and proactive engagement. Identify opportunities for upselling and expanding the client relationship.  Act as an advocate for client outcomes by managing relationships, expectations, scope, timeline, and budget, ensuring high client satisfaction throughout the project lifecycle.
• Program-Level Oversight: Oversee multiple projects simultaneously, ensuring resource allocation, prioritization, and execution across programs are aligned with both client and Phase2’s objectives.
• Project Accountability: Take full ownership of project success, managing both internal team performance and client outcomes to meet agreed-upon goals. Proactively mitigate risks and seize opportunities to ensure projects deliver expected results and value.
• Cross-functional Leadership: Lead and mentor internal teams and external stakeholders, ensuring alignment, high performance, and effective communication.
• Advanced Risk Management: Anticipate and mitigate complex risks across projects and programs. Use data-driven insights to develop robust contingency plans and address project challenges proactively.
• Strategic Financial Management: Ensure financial success by managing complex budgets and driving profitability for large accounts. Regularly assess financial performance and adjust project strategies as needed.
• Process Improvement and Innovation: Drive operational excellence by refining project management processes and frameworks, contributing to the agency’s growth and continuous improvement. Identify and implement innovative approaches to elevate project delivery.
• Client Executive Engagement: Collaborate with executive-level stakeholders at both Phase2 and client organizations to align project outcomes with broader business goals and foster long-term partnerships.
• Mentorship and Team Development: Mentor and guide team members to enhance their skills and ensure strong team cohesion and performance across all projects.
• Operational Excellence: Ensure that all projects adhere to best practices in staffing, contracts, and reporting, driving operational excellence.

Preferred Qualifications:

• Project and Product Management Certification: PMP, CDPM, Agile, Scrum Master/Product Owner or other relevant certifications demonstrating expertise in managing complex, multi-disciplinary projects and digital products. Advanced expertise in project and program management methodologies, with certifications such as PgMP, SAFe, or Advanced ScrumMaster being highly desirable.
• Experience Managing Multiple Projects and/or Programs: Demonstrated ability to lead large-scale, multi-disciplinary programs in a digital agency environment. 
• Client Management: Extensive experience in building strong client relationships, managing expectations around scope, timeline, and budget, and advocating for client success. Proven success in managing executive relationships and presenting to C-su