Senior Manager, Strategic Account Management - Collectibles

Position Summary...

The Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer service. As a Senior Manager, Strategic Account Management – Collectibles, you will be at the forefront of driving growth in one of our most passionate and dynamic categories. You’ll lead a team of Strategic Account Managers and work cross-functionally with senior leaders to shape strategy, optimize seller performance, and deliver exceptional customer experiences in the collectibles space—from sports cards and comics to vinyl toys and memorabilia.

This role requires a visionary leader who thrives in fast-paced environments, is passionate about community-driven commerce, and has a proven track record of building high-performing teams and scalable business strategies.

What you'll do...

You’ll Sweep Us Off Your Feet If:

• You are seller-obsessed and relationship-driven.
• You’re a collector at heart and understand the culture and psychology of the collectibles community.
• You thrive in dynamic, fast-paced environments and adapt quickly to change.
• You’re a strategic thinker with a bias for action and a passion for innovation.
• You lead by influence and build trust across all levels of the organization.
• You’re a team player who mentors, coaches, and uplifts others.
• You bring a customer-first mindset and think creatively about how to surprise and delight collectors.
• You have proven success managing a group of people.

You’ll Make an Impact By:

• Driving Category Growth: Lead strategic planning, assortment expansion, and inventory optimization for your category, including identifying white space seller go-get opportunities. Guide your team in delivering growth through data-driven insights and seller enablement.
• Owning Business Performance: Manage GMV forecasting, P&L tracking, and performance reviews. Analyze trends and implement action plans that maximize profitability and customer engagement.
• Developing Marketing & Merchandising Plans: Curate seller-driven campaigns including exclusive drops, promotions, and event-based activations that resonate with collectors.
• Shaping the Customer Experience: Optimize product detail pages, pricing, logistics, and search visibility to enhance discoverability and authenticity.
• Advising with Authority: Serve as a trusted advisor to sellers, offering strategic guidance and connecting them with internal teams to resolve friction points and unlock growth.
• Championing Seller Tools: Educate sellers on Marketplace services and tools that help scale their business and stay ahead of trends.
• Working Cross-Functionally: Collaborate with Product, Marketing, Category, Site Operations, and Compliance to deliver best-in-class experiences and solve process gaps for your category.
• Building and Leading a Team: Manage and mentor Strategic Account Managers, fostering a culture of excellence, innovation, and collaboration.

Minimum Qualifications:

• 5+ years of experience in e-commerce, strategic account management, merchandising, or category leadership.
• 3+ years of experience working with sellers, vendors, or supplier relationships.
• Strong data literacy and proficiency with Excel and business intelligence tools.
• Excellent interpersonal, communication, and negotiation skills.
• Proven ability to manage multiple priorities and deliver results in high-growth environments.

Preferred Qualifications:

• 7+ years of experience in Business Management, Omni-Channel Merchandising, or Digital Commerce.
• Deep knowledge of the colle