Temporary CRM Data Steward

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Temporary Data Steward role will work with the firm’s Customer Relationship Management (CRM) team to research alumni contacts and update them using tools like LinkedIn. The Temporary Data Steward will also review and update other categories of firm contacts, identify and reconcile duplicates, confirm the accuracy of the firm’s contact records, and standardize contact data.

Job Responsibilities

• Ensure the overall quality of data by performing daily data quality control procedures, including checking and merging duplicate contacts, standardizing data and ensuring that the necessary data fields are populated according to firm data standards.
• Monitor firm alumni departure notifications and make appropriate updates to the database.
• Research firm alumni, using tools like LinkedIn, to confirm or update contact information.
• Assist with updating incorrect email addresses (bounce backs); update contact information as appropriate; and review and update contacts in the alumni and client categories.
• Monitor Data Change Management (DCM) tickets related to firm alumni and client contacts.

Qualifications

Knowledge, Skills and Abilities

• Demonstrated proficiency with MS Office Suite, including Word and Excel.
• Skilled in thorough Internet research.
• Demonstrated ability to work independently, as well as part of a team.
• Demonstrated ability to balance multiple responsibilities and tasks.
• Strong attention to detail.
• Demonstrated ability to communicate clearly and effectively, both orally and in writing.
• Flexibility to work overtime as needed to complete necessary and time sensitive tasks.

Education

This position does not require a Bachelor’s degree.

Experience

• Experience working with CRM systems and technology a plus.
• Legal industry experience and knowledge are desirable but not required.

Additional Information

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package which includes progressive options such as back up child care, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

EOE m/f/d/v
Crowell & Moring LLP participates in the E-Verify program.